HR Shared Services Co-ordinator

invesco; Henley-on-Thames; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Company-provided healthcare

Annual leave allowance

Flexible working options (hybrid)

Generous pension provisions

Income protection

Health and wellness benefits

Volunteering days

Enhanced parental leave

Life insurance

Job summary

Invesco is hiring a HR Shared Services Coordinator to support regional HR teams across multiple countries. You will manage inquiries via myConnect, route complex requests to specialists, and handle HR transactions in Workday and ServiceNow. The role requires high attention to data accuracy and strong communication.

Working in a hybrid model, you will collaborate with HR Business Partners and Advisors, maintain personnel records, and assist with payroll, benefits, and reports for internal clients.

Qualifications

• Direct related HR experience in a customer/client focused role.
• General knowledge of HR best practices and employment law is preferred.
• Proficiency with Microsoft Outlook and advanced skills in Word, Excel and PowerPoint are required.
• Proven skills in Workday, or equivalent HR systems, are required.
• Strong communication skills are required and attention to detail is essential.
• A Level standard education or equivalent and direct related HR experience in a client-focused environment required.

Responsibilities

• Serves as first point of contact for incoming employee and manager inquiries via portal, routing to knowledge content or HR teams.
• Processes and approves HR system transactions in Workday and ServiceNow, including hires and terminations.
• Acts as data owner, reviews data audits, and drives data management improvements.
• Coordinates with HR teammates to provide client support and resolve payroll, compensation, or benefit queries.
• Maintains employee data and personnel records in systems and files.
• Supports regulatory requirements and background checks for regulated roles.

Skills

HR coordination

Communication

Data accuracy

Workday

Microsoft Office

Education

A Level or equivalent

Tools

Workday

Microsoft Office Suite

Job description

Job Description

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

We have an outstanding benefits package which includes:

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Your role

Under limited supervision, utilising established policies, procedures, and customary practices, the HR Shared Services Coordinator performs a variety of general HR duties and supports members of the regional Human Resources team, including HR Business Partners and Advisors for assigned client groups across multiple countries.

The HR Shared Services Coordinator will be responsible for managing incoming inquiries from managers and employees for the region through ServiceNow and will route and/or escape specialised queries to the appropriate teams.

Key Responsibilities

• Serves as first point of contact/triage for incoming employee and manager inquiries through employee portal (myConnect), either routing employees and managers to available knowledge content, resolving the inquiry if possible, or escalating specialised requests to the appropriate HR team member
• Processes and approves HR system transactions originating primarily in Workday and ServiceNow, including employee changes, new hires, and terminations
• Acts as an expert and owner of data and processes; reviews and works with HR team members to resolve identified data audit issues and actively participates in process improvements for data management and other HR-related initiatives
• Coordinates with other HR team members to provide overall client support and service to assigned groups in the form of resolution of administrative or routine payroll, compensation, or benefit-related questions and issues
• Maintains employee data in systems and manages process for completion of accurate and up-to-date personnel records
• Organizes and maintains employee files in compliance with regulatory requirements
• Prepares reports for internal business partners; engages the Digital HR team to create custom reports, as needed
• Understands requirements and provides support in relation to Regulated Roles, including initiating background checks
• Maintain continuing professional training/development record for regulated roles in compliance with regulatory requirements
• Provides administrative support for a full range of HR activities including processing HR invoices
• Assists other HR team members in the execution of department-specific projects
• Other duties as assigned (will include support with HR and Invesco event planning and other general office management duties)

What you can bring

• Direct related HR experience in a customer/client focused role
• General knowledge of HR best practices and employment law is preferred
• Proficiency with Microsoft Outlook and advanced skills in Word, Excel and PowerPoint are required
• Proven skills in Workday, or equivalent HR systems, are required
• Strong communication skills are required
• Strong attention to detail is required
• Flexibility and willingness to listen and learn from other people's opinions
• Interpersonal skills necessary to effectively build relationships and communicate with people at all levels of seniority within the HR team and across the business
• Very strong organisational/prioritisation/time management skills
• Strong problem-solving skills
• A Level standard education or equivalent and direct related HR experience in a client-focused environment required

Disability Confident Scheme

Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.

The Disability Confident Scheme only guarantees an interview - it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt

No

Workplace Model

Pur