HR Service Centre Manager

Jobs4; Manchester; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Jobs4 is seeking an experienced HR operations leader to join a large, values-driven organisation. You will head the HR Service Centre, delivering a full employee lifecycle service and overseeing a team of HR professionals.

You will act as the escalation point for complex HR matters and partner with senior stakeholders to improve processes, compliance and service standards. The role focuses on HR systems, data management and people-related projects, with hybrid working and 3 days on site.

Qualifications

• Experience leading high-volume HR service delivery teams.
• Team Leader experience in a shared service centre.
• Skilled in coaching, developing and motivating teams to achieve customer service outcomes.
• Strong understanding of HR processes, employment legislation, GDPR and compliance.
• Experience with HR systems and data management.
• Excellent stakeholder management and change delivery capabilities.

Responsibilities

• Lead a busy HR Service Centre delivering a full employee lifecycle service.
• Oversee service delivery, manage and develop a team of HR professionals.
• Act as escalation point for complex HR matters and work with senior stakeholders.
• Drive process improvements and raise service standards across the function.
• Involved in HR systems, data management, compliance and people initiatives/projects.
• Support hybrid working model and contribute to transformation efforts.

Skills

Team leadership

HR service delivery

Stakeholder management

GDPR & compliance

HR systems & data

Payroll knowledge

Job description

Job Description

Your new company
This is an exciting opportunity to join a large, complex and values-driven organisation with a strong focus on delivering outstanding people services. The organisation is committed to continuous improvement, digital transformation and providing a high-quality employee experience. Working within a collaborative HR function, you will play a key role in supporting operational excellence and driving service improvements across a diverse workforce.

Your new role
This role is a 12-month fixed-term contract. Reporting to a senior HR leader, you will lead a busy HR Service Centre responsible for delivering a full employee lifecycle service. You will oversee service delivery, manage and develop a team of HR professionals, and ensure the provision of a responsive, customer-focused HR operation. Acting as the escalation point for complex HR matters, you will work closely with senior stakeholders to improve processes, enhance service standards and drive continuous improvement. The role also has significant involvement in HR systems, data management, compliance and the implementation of people-related projects and initiatives.

What you'll need to succeed
You will be an experienced HR operations leader with a strong track record of managing high-volume HR service delivery teams.

• You will have previously worked as a Team Leader within a shared service centre, ideally having managed an HR team of Administrators and Advisors.
• You will be a confident people manager, skilled in coaching, developing and motivating teams to achieve excellent customer service outcomes.
• You will possess a strong understanding of HR processes, employment legislation, GDPR and compliance requirements, alongside experience of working with HR systems and data.
• The successful candidate will demonstrate excellent stakeholder management skills, the ability to influence at all levels, and a proactive approach to problem-solving, process improvement and change delivery.
• Ideally you will also have knowledge of overseeing payroll processes

What you’ll get in return In return, you will have the opportunity to lead a well-established HR operations function and play a pivotal role in shaping and improving services that impact employees across the organisation. The role offers hybrid working, 3 days a week on site. You will work with a supportive leadership team, contribute to strategic people initiatives and gain exposure to significant transformation and systems projects. This role offers the chance to make a tangible impact while further developing your leadership, operational and strategic HR expertise within a progressive and forward-thinking environment.