HR Operations Manager 12 month Fixed Term Contract

CMS UK; West of England; Hybrid; GBP 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid working

Generous bonus scheme

25 days holiday

Private medical insurance

Enhanced parental leave

Zusammenfassung

CMS UK is seeking an HR Operations Manager to lead HR Administration and HR Operations across the firm. You will ensure compliant, efficient services and partner with HR Business Partnering teams to deliver a seamless employee experience.

You will oversee the HR Operations team, drive continuous improvement, manage Workday, and use HR data to improve service quality and client outcomes across the organisation.

Qualifikationen

• Experience leading HR Administration and HR Operations in a complex organisation.
• Strong knowledge of employee lifecycle administration and service delivery standards.
• Experience coaching and developing HR teams, including change management.
• Confidence using HR data and systems to drive process improvements.
• Ability to collaborate with HR Business Partnering and Centres of Excellence.
• Excellent communication and handling of confidential information.

Aufgaben

• Lead the delivery of HR Administration and HR Operations services across the firm.
• Oversee lifecycle administration and Workday processes with strong controls.
• Coach and develop the HR Operations team and foster collaboration.
• Partner with HR Business Partnering and Centres of Excellence.
• Manage and optimise Workday and related HR technologies.
• Use HR data and metrics to assess service delivery and drive improvements.
• Manage relationships with third-party providers and SLAs.
• Lead continuous improvement initiatives to increase efficiency and quality.
• Develop and maintain HR operational procedures and governance.

Kenntnisse

HR Operations leadership

HR Administration

Team coaching

HR systems & data

Stakeholder management

Continuous improvement

Communication

Ausbildung

CIPD qualification or equivalent

Tools

Workday

Jobbeschreibung

HR Operations Manager

The HR Operations Manager leads the delivery of HR Administration and HR Operations services across CMS, ensuring services are delivered consistently, compliantly and in line with business priorities. Working closely with HR Business Partnering teams and Centres of Excellence, you will help create a joined-up and responsive employee experience across the firm.

This role has responsibility for the HR Operations team and plays a key part in the effective management of HR systems, processes, data and third-party providers. You will use insight, operational expertise and a continuous improvement mindset to enhance service delivery and support colleagues and managers throughout the employee lifecycle.

What you’ll do

• Lead the delivery of HR Administration and HR Operations services across the firm, ensuring work is completed accurately, consistently and in line with policy and regulatory requirements.
• Oversee employee lifecycle administration and Workday processes, maintaining effective operational controls and high service standards.
• Manage, coach and develop the HR Operations team, fostering a collaborative and customer-focused approach.
• Partner with HR Business Partnering teams and Centres of Excellence to ensure services are aligned, integrated and responsive to business needs.
• Manage and optimise Workday and associated HR technologies to improve efficiency, data quality and user experience.
• Use HR data, reporting and metrics to assess service effectiveness, identify trends and inform improvements.
• Manage relationships with third-party providers, monitoring service levels and ensuring value and performance expectations are met.
• Lead continuous improvement initiatives, reviewing processes and implementing enhancements to increase efficiency, consistency and service quality.
• Support the development and maintenance of HR operational procedures, controls and governance frameworks.

What you’ll bring

Essential

• Experience leading HR Administration and/or HR Operations services within a complex organisation.
• Strong knowledge of employee lifecycle administration, operational HR processes and service delivery standards.
• Experience managing, coaching and developing teams, including supporting colleagues through periods of change.
• Confidence using HR systems, data and insights to improve processes, enhance the colleague experience and monitor service performance.
• The ability to build effective working relationships across HR teams and wider stakeholder groups.
• A continuous improvement mindset and experience streamlining processes and services.
• Clear and pragmatic communication skills, with the ability to handle sensitive and confidential information appropriately.

Desirable

It Would Be Beneficial If You Also Bring

• A CIPD qualification or equivalent HR operations, HR administration or service delivery experience.
• Experience using Workday or similar HR information systems.
• Experience managing third-party suppliers and service level agreements.
• Experience developing or maintaining HR standard operating procedures, controls or administration frameworks.
• Experience using HR metrics, reporting or dashboards to support decision-making and service improvement.

What’s in it for you?

Benefits

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.