HR Operations Team Lead

THE ZOOLOGICAL SOCIETY OF LONDON; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

The Zoological Society of London is seeking an HR Operations Team Lead to oversee the delivery of HR services across the employee lifecycle, driving accuracy and a positive employee experience.

Based in London with hybrid working (37.5 hours, two days on site at Regent’s Park or Whipsnade Zoo), you will lead HR workflows, improve operational performance, and collaborate with People, Finance and payroll stakeholders to support key projects.

Responsibilities

• HR Workflow Coordination: Lead and coordinate HR workflows across onboarding, contractual changes, employee movements, leavers, and position management ensuring seamless integration between HR, recruitment and payroll system.

Job description

As HR Operations Team Lead, you will play a key role in ensuring the smooth, efficient and compliant delivery of HR services across the entire employee lifecycle. Leading the day-to-day HR operations function, you will oversee the administration of core HR processes, driving accuracy, consistency and excellence in service delivery while ensuring a positive employee experience.

Working collaboratively across the People Team, you will identify opportunities to streamline and enhance processes, embedding best practice and continuous improvement throughout HR Operations. You will use operational insights to drive meaningful change, improving efficiency, quality and effectiveness across the function.

Partnering closely with the HR Systems & Data Analyst, you will help translate data and operational insights into practical solutions that optimise processes, strengthen service delivery and support the organisation's people priorities. This is an exciting opportunity for a proactive HR professional who is passionate about operational excellence, continuous improvement and delivering a high-quality employee experience.

This role is offered on a full-time basis, working 37.5 hours per week, and is a blended office and home-working role, with two days per week on site at either our offices in Regent’s Park - London, or Whipsnade Zoo.

Please Note: Salary may be dependent on your designated office location.

Key responsibilities:

• HR Workflow Coordination: Lead and coordinate HR workflows across onboarding, contractual changes, employee movements, leavers, and position management ensuring seamless integration between HR, recruitment, and payroll system.
• HR Operations Improvement: Monitor and continuously improve HR operational performance, identifying opportunities to enhance efficiency, quality, and employee experience.
• Stakeholder Collaboration: Collaborate with stakeholders across People and Finance, and the wider organisation to deliver operational priorities and support key projects.
• People Data & Reporting: Support the development and effective use of people metrics, dashboards, and reporting by ensuring robust operational processes and high-quality data inputs.