HR Administration Team Leader

Forwardrole; Diss; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

Forward Role, a well-established organisation, is seeking an HR Administration Team Leader to lead a team delivering comprehensive HR administrative support across the full employee lifecycle. The role focuses on service excellence, process improvement, and ensuring a first-class experience for employees and stakeholders alike.

Reporting to the HR Shared Services Manager, you will oversee onboarding, contracts, absence management and employee changes while driving SLAs, KPIs and continuous

Qualifications

• Experience leading HR Administrators and HR operations.
• Strong knowledge of employee lifecycle processes.
• Good understanding of UK employment law and GDPR.
• Experience with HR systems and data management.
• Excellent stakeholder management and communication.
• Proactive, solutions-focused with continuous improvement mindset.
• CIPD Level 5 or above desirable.

Responsibilities

• Leading, coaching and developing a team of HR Administrators
• Managing HR service delivery, ensuring SLAs and KPIs are met
• Escalation point for complex HR administration queries
• Overseeing onboarding, contracts, absence management, employee changes and leavers
• Driving continuous improvement initiatives to streamline HR processes
• Monitoring service performance, reporting on key metrics
• Maintaining compliance with employment legislation, GDPR and internal policies
• Supporting HR systems enhancements, testing and implementation projects

Skills

HR Administration

Team Leadership

Stakeholder Management

UK Employment Law

GDPR Knowledge

HR Systems

Communication Skills

Education

CIPD Level 5 or above

Job description

• HR Admin Team Leader
• Permanent
• Up to £43k per annum plus benefits
• Hybrid (three days in the office)

Forward Role are partnering with a well-established and people-focused organisation to recruit an HR Administration Team Leader. This is an opportunity for an experienced HR operations professional to lead a team delivering exceptional HR administrative support across the full employee lifecycle.

You'll be responsible for leading a team of HR Administrators, driving service excellence, improving processes, and ensuring a first-class experience for employees and stakeholders alike.

The Role

Reporting to the HR Shared Services Manager, you'll lead a team responsible for delivering accurate, compliant and customer-focused HR administration services across the business.

Key responsibilities include:

• Leading, coaching and developing a team of HR Administrators
• Managing HR service delivery, ensuring SLAs and KPIs are consistently achieved
• Acting as the escalation point for complex HR administration queries
• Overseeing employee lifecycle administration including onboarding, contracts, absence management, employee changes and leavers
• Driving continuous improvement initiatives to streamline and enhance HR processes
• Monitoring service performance, reporting on key metrics and identifying improvement opportunities
• Maintaining compliance with employment legislation, GDPR and internal policies
• Supporting HR systems enhancements, testing and implementation projects

This role will suit a confident HR operations individual who enjoys developing people, improving processes and delivering an outstanding service.

You'll ideally have:

• Strong HR Administration, HR Operations or HR Shared Services experience
• Previous team leadership or supervisory experience within a busy HR function
• Excellent knowledge of the employee lifecycle and HR administration best practice
• Good understanding of UK employment legislation and GDPR requirements
• Experience working with HR systems and employee data management
• Strong stakeholder management and communication skills
• A proactive, solutions-focused mindset with a passion for continuous improvement
• CIPD Level 5 or above (desirable)