HR/Payroll Assistant

WMJobs; Wolverhampton; On-site; GBP 24,000 - 26,000; Full time

Job summary

The City of Wolverhampton Council is seeking a permanent HR/Payroll Assistant to provide essential HR and Payroll support. The role involves logging customer requests, supporting payroll tasks, and requires excellent communication and organizational skills. This position offers a dynamic work environment with opportunities for personal growth.

Qualifications

• Experience in HR and Payroll assistance.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office (Word, Excel).

Responsibilities

• Log customer requests and ensure timely processing.
• Carry out basic payroll-related calculations.
• Provide professional customer service to all stakeholders.

Skills

Communication

Customer Service

Numerical Skills

Organizational Skills

Tools

Microsoft Office

Job description

City of Wolverhampton Council,

HR/Payroll Assistant

Salary - £24,404 - £25,183

Hours - 37

Contract type - full time/part time

We are currently seeking to appoint a permanent HR/Payroll Assistant. Applications are invited from experienced HR & Payroll Assistants to join our team. Under the guidance of the HR & Payroll Support Manager, you will provide HR and Payroll assistance across the City of Wolverhampton Council and its partners. This includes logging customer requests through our automated call logging system, supporting customers with Tier 1 queries, and undertaking various HR/Payroll tasks to support the team.

This role offers an excellent opportunity for a self-motivated, well-organized individual to join a dynamic and busy environment as a HR & Payroll Assistant.

Candidates should be positive, possess excellent communication skills, have recent customer service/clerical experience, and be capable of managing workload against strict deadlines. We welcome applications from suitable candidates.

You must be able to:

• Log all customer requests, ensuring they are processed within agreed timescales and standards.
• Follow scripted procedures and guides.
• Accurately record information.
• Carry out basic payroll-related calculations accurately.
• Prioritize tasks and meet deadlines.
• Manage a varied workload responsibly.
• Use initiative and escalate concerns proactively and promptly.
• Interpret work and tasks to deliver effective and timely outcomes.
• Demonstrate a positive attitude and provide professional customer service to all stakeholders and team members.

You should have excellent customer service and communication skills, proficiency in Microsoft Office (Word, Excel), and good numerical skills.

For full details of responsibilities and requirements, please see the attached Job Description and Person Specification.

If you wish to discuss this opportunity further, please contact Lucy Russell by email at [e-mail].

Our working arrangements
All council roles are assigned to fixed, field, or flexible work styles. Some roles are agile, enabling employees to maximize performance and productivity while maintaining work-life balance. Fixed roles are based at a permanent council location. Field roles involve community work with minimal 'touch down' space. Flexible roles allow working from home or various locations to meet service needs.

Please refer to the Job Description for more information on the workstyle assigned.

For more about working at the council, including culture, policies, and more, please click here.

Diversity
We are committed to building a workforce reflecting our diverse community. We aim to attract applications from all backgrounds and underrepresented groups, believing in the value of diversity, inclusion, and equality. Our recognitions include the Disability Confident Gold Award, Stonewall Gold Award, and the RACE Code Quality Mark, reflecting our commitment to an inclusive environment.

As a Disability Confident, Armed Forces employer, and supporter of care leavers, we offer guaranteed interviews if applicants meet the essential criteria.

We promote an inclusive culture where employees can thrive and be themselves. Our four staff equality forums help ensure employees' voices are heard and respected. Learn more about the forums here.

Recruitment of Ex-Offenders
We treat all applicants fairly, regardless of background. The Council uses DBS checks for relevant roles and does not discriminate unfairly against applicants with convictions. Learn more here.

Employment Information & Support
If you're interested in apprenticeships or roles with salaries from Grade 2-5, and wish to learn more about working at the council, please click here.

Attached documents.