HR/Payroll Assistant

We Manage Jobs(WMJobs); Wolverhampton; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading organization is seeking a self-motivated HR/Payroll Assistant to provide support across the City of Wolverhampton Council. The role involves managing customer requests, payroll calculations, and ensuring high-quality service delivery in a dynamic environment. Ideal candidates will have HR and payroll experience, strong communication skills, and the ability to prioritize tasks effectively.

Qualifications

• HR & Payroll experience required.
• Excellent communication and customer service skills.
• Ability to manage workload against strict deadlines.

Responsibilities

• Log customer requests and ensure processing within timescales.
• Carry out basic payroll calculations.
• Provide professional customer service to all stakeholders.

Skills

Communication

Numerical Skills

Customer Service

Clerical Skills

Tools

Microsoft Office

Job description

HR/Payroll Assistant

Salary - £24,404 - £25,183

Hours - 37

Contract type - full time/part time

We are currently seeking to appoint a permanent HR/Payroll Assistant. Applications are invited from candidates with HR & Payroll experience to join our team. Under the guidance of the HR & Payroll Support Manager, you will provide HR and Payroll assistance across City of Wolverhampton Council and its partners. This includes logging customer requests through our automated call logging system, supporting Tier 1 queries, and undertaking various HR/Payroll tasks.

This is an excellent opportunity for a self-motivated and well-organized individual to join a dynamic and busy environment as a HR & Payroll Assistant.

If you possess positive attitude, excellent communication skills, recent customer service/clerical experience, and can manage workload against strict deadlines, we encourage your application.

You must be able to:

• Log customer requests and ensure they are processed within set timescales and standards.
• Follow scripted procedures and guides.
• Accurately record information and carry out basic payroll calculations.
• Prioritize tasks and meet deadlines.
• Handle varied workloads and use initiative to escalate concerns proactively.
• Interpret work and tasks to deliver effective outcomes.
• Provide professional customer service to all stakeholders.

Proficiency in Microsoft Office (Word, Excel), good numerical skills, and excellent communication skills are essential.

For full details, please see the attached Job Description and Person Specification.

For further discussion, contact Lucy Russell via email at [e-mail].

Our working arrangements

Roles are allocated as fixed, field, or flexible work styles, with some roles enabling agile working from home or various locations to maximize performance and work-life balance. Please refer to the Job Description for specific workstyle details.

Learn more about working with us, our culture, and policies here.

Diversity

We are committed to building a diverse workforce that reflects the community we serve. We welcome applications from all backgrounds, including underrepresented groups, and are proud to be a Disability Confident Employer, Stonewall Gold Award recipient, and to hold the RACE Code Quality Mark.

We support inclusion through various awards and initiatives, including guaranteed interviews for certain groups meeting essential criteria. Our staff equality forums provide a platform for employees to voice their views and promote respect and inclusion. Learn more here.

Recruitment of Ex-Offenders

We treat all applicants fairly, regardless of background, and use DBS checks where relevant. Discrimination is not tolerated. Learn more here.

Employment Information & Support

If interested in apprenticeships or roles with salaries from Grade 2-5, visit us to learn more about the application and interview process here.

Attached documents

Job Description and Person Specification