HR Operations Partner Shared Services

Churchill Group; Milton Keynes; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

33 days leave including bank holidays

Enhanced maternity/paternity pay

24/7 online GP access and wellbeing

Job summary

Churchill Group is seeking an experienced HR Operations Partner to provide expert Employee Relations and practical HR support across our Transport division. You will partner with operational managers, handle complex ER cases, and drive consistent people practices in a fast-paced, unionised environment.

Reporting to the Head of HR within the People & Culture function, you’ll lead change initiatives and collaborate across HR, Recruitment and Learning & Development to deliver joined-up

Qualifications

• Proven HR experience in a fast-paced, commercial environment.
• Strong Employee Relations expertise with complex cases.
• Experience supporting organisational change including restructures and TUPE.
• CIPD Level 5 qualification (or working towards).

Responsibilities

• Act as trusted HR partner to operational managers across the Transport division.
• Lead complex Employee Relations cases ensuring compliance with legislation and policies.
• Influence stakeholders and build positive people outcomes across the division.
• Coach managers to develop capability and consistency in people management practices.
• Support organisational change initiatives including restructures, redundancies and TUPE activity.
• Collaborate with HR, Recruitment and L&D to deliver joined-up people solutions.

Skills

Employee relations

Stakeholder management

Coaching

Negotiation

Communication

Problem solving

Education

CIPD Level 5 qualification

Job description

Location: Hybrid role with national travel
Package: Competitive salary + car allowance

We’re looking for an experienced HR Operations Partner to join our HR team, providing expert Employee Relations and operational HR support across our growing Transport division.

This is an excellent opportunity for a hands‑on HR professional who thrives in a fast‑paced, unionised environment. Working closely with operational managers, you’ll provide expert guidance on complex employee relations matters, support organisational change activity, and help drive consistent people management practices across the division.

Reporting to the Head of HR, you’ll be part of a supportive Employee Relations team, collaborating with colleagues across the wider People & Culture function. Supporting a growing division with ongoing national mobilisations, you’ll work closely with operational managers, providing expert Employee Relations advice and practical HR support to help drive operational success.

As a HR Operations Partner you’ll be:

• Acting as a trusted HR partner to operational managers, providing expert advice and guidance across a broad range of people matters.
• Leading complex Employee Relations cases, ensuring compliance with employment legislation, company policies and best practice.
• Building strong stakeholder relationships and influencing positive people and business outcomes across the division.
• Coaching and developing managers, building capability, confidence and consistency in people management practices.
• Supporting organisational change initiatives, including restructures, redundancies, TUPE activity and performance improvement programmes.
• Working collaboratively across HR, Recruitment and Learning & Development to deliver joined‑up people solutions, support talent development and drive continuous improvement.

As a HR Operations Partner you’ll have:

• Proven HR experience within a fast‑paced, commercial environment.
• Strong Employee Relations expertise, including managing complex cases and providing commercially focused advice aligned to employment legislation and HR best practice.
• Experience partnering with operational leaders, influencing stakeholders and driving positive people outcomes.
• Experience supporting organisational change, including restructures, redundancy consultations and TUPE activity.
• Excellent communication, coaching, negotiation and problem‑solving skills, with the ability to build capability in others.
• CIPD Level 5 qualified (or working towards), with a full UK driving licence and willingness to travel nationally.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

• We are employee‑owned, making you a beneficiary of our future success
• 33 days leave including bank holidays
• Enhanced maternity, paternity, and sick pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development & apprenticeship opportunities to grow and progress your career
• Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year‑round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help..

Please note: A basic DBS check is required for this role