HR Operations Business Partner

Wade Macdonald; Greater London; Hybrid; GBP 43,000 - 58,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Enhanced pension

Private healthcare

Job summary

Wade Macdonald is hiring an HR Operations Business Partner – Hospitality in Central London with travel across the South. This hybrid role (2 days WFH) focuses on partnering with operational leaders to support managers on people matters and drive L&D initiatives for a 250-strong workforce.

You will ensure compliance with employment legislation, manage employee relations and help create an engaging workplace culture across multiple venues in hospitality.

Qualifications

• Experience as HR Business Partner or HR Advisor in Hospitality or multi-site Retail.
• Strong employment law knowledge and ability to manage complex employee relations cases.
• Excellent communication with influencing skills and ability to deliver learning initiatives.

Responsibilities

• Act as HR partner for operational teams, providing practical people advice and support.
• Coach managers on employee relations, policies and best practice.
• Manage a range of ER cases including disciplinary, grievance, flexible working and workplace conflict.
• Support the full employee lifecycle from recruitment to offboarding.
• Review and update HR policies in line with changes.
• Identify learning needs and deliver training to improve capability across teams.
• Monitor people data and produce regular HR reports for stakeholders.
• Analyse trends to recommend improvements and promote consistency.
• Support appraisal processes and encourage completion across management teams.
• Maintain HR records in line with GDPR requirements.
• Lead and support HR projects aligned with wider people strategies.
• Respond to HR queries and contribute to People Team initiatives.

Skills

Employee relations

Learning & development

Communication

Employment law

Education

CIPD Level 5

Job description

HR Operations Business Partner – Hospitality

Hybrid - 2 days WFH

Central London (with travel)
£50,000

About the Client

Our client is a well-established organisation within the Hospitality sector. They are committed to creating a positive working environment where people are encouraged to develop, share ideas and build successful careers. Their culture is rooted in respect, integrity, and a commitment to excellence in everything they do.

About the Successful Applicant

You will have previous experience in an HR Business Partner role or an up and coming HR Advisor, within Hospitality or multi site Retail, alongside strong employment law knowledge and confidence managing complex employee relations cases. CIPD Level 5 or equivalent is preferred. You'll be an excellent communicator with strong influencing skills, experience delivering learning and development initiatives, and the ability to build trusted relationships while working in a fast-paced environment.

About the Job

An exciting opportunity has arisen for an experienced HR professional to partner with operational leaders across multiple hospitality venues. You'll play a key role in supporting managers with people matters, driving learning and development initiatives, ensuring compliance with employment legislation and helping to create an engaging workplace culture. This is a hands-on business partnering role with regular travel to sites across the South. You will be operating a portfolio of around 250 employees, supported by a collaborative central team.

Duties will include:

• Acting as the HR partner for operational teams, providing practical people advice and support.
• Coaching managers on employee relations matters, policies and best practice.
• Managing a wide range of employee relations cases including disciplinary, grievance, flexible working and workplace conflict.
• Supporting the full employee lifecycle from recruitment and onboarding through to performance management and offboarding.
• Reviewing and updating HR policies in line with legislative and business changes.
• Identifying learning needs and delivering training initiatives to improve capability across teams.
• Monitoring people data and producing regular HR reports for key stakeholders.
• Analysing trends to recommend improvements and promote consistency across the business.
• Supporting appraisal processes and encouraging completion across management teams.
• Ensuring HR records and data are maintained in line with GDPR requirements.
• Leading and supporting HR projects aligned with wider people strategies.
• Responding to HR queries and contributing to wider People Team initiatives.

What You Will Receive in Return

You'll join a supportive organisation where people are genuinely valued and professional development is encouraged. You'll have the opportunity to influence people strategy, work closely with senior stakeholders, lead meaningful HR projects and develop your career within a collaborative People team. This role also offers a varied working environment with regular site engagement across the South. 25 days Holiday + BH, enhanced pension, private healthcare and many more.