HR Operations Officer

Office Angels; Westerham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangement

Professional development and CIPD

Collaborative People & Culture team

Exposure to all HR operations

Job summary

Office Angels Limited in Westerham is seeking an enthusiastic HR Assistant to join the People Operations team on a hybrid basis. You will act as the first point of contact for employees, handling queries, supporting recruitment, onboarding, payroll queries and HR policy guidance.

You will manage HR administration, maintain records, assist with onboarding, right-to-work checks, contracts and amendments, plus payroll changes and HR reporting.

Qualifications

• CIPD Level 3 qualification (or active study) or equivalent HR experience.
• Experience in HR/People administration, recruitment and onboarding.
• Knowledge of payroll administration and HR compliance.
• Strong organisation and ability to handle multiple priorities.
• Excellent communication and customer service skills.
• Experience with HR systems and MS Office (Outlook, Word, Excel).
• Understanding of GDPR, data protection and safer recruitment practices.
• Proactive, solutions-focused with strong attention to detail.

Responsibilities

• Be the first point of contact for HR and employee queries.
• Manage a shared HR inbox and maintain service levels.
• Guide on policies and lifecycle procedures.
• Support recruitment, onboarding and pre-employment checks.
• Prepare contracts, offers and amendments.
• Maintain accurate employee records and HR systems.
• Process starters, leavers, payroll changes and employee updates.
• Support reward and benefits administration.
• Assist with employee relations admin and case preparation.
• Produce HR reports and management information.
• Support People & Culture projects and process improvements.
• Build strong relationships with managers and promote self-service tools.

Skills

HR administration

Payroll knowledge

GDPR compliance

MS Office

Recruitment support

Communication

Organisational skills

Self-service tools

Education

CIPD Level 3 (qualification or working towards)

HR experience

Tools

HR systems

Applicant tracking systems

Microsoft Office

Job description

Location: Westerham (Hybrid)
Salary: £27,184 per annum

The Role

As a key member of the People Operations team, you will be the first point of contact for employees and managers, providing guidance and support on a range of HR matters including recruitment, onboarding, contractual changes, payroll queries, absence management and HR policies.

You will manage HR administration processes, maintain employee records, coordinate onboarding activities and support the wider team with Employee Relations administration, reporting and people-focused projects.

Key Responsibilities

• Act as the first point of contact for HR and employee queries.
• Manage a shared HR inbox and ensure service levels are maintained.
• Provide guidance on policies, procedures and employee lifecycle matters.
• Support managers with absence management processes and Occupational Health referrals.
• Coordinate end-to-end recruitment activities including adverts, onboarding and pre-employment checks.
• Complete right-to-work checks and ensure compliance with safer recruitment practices.
• Prepare contracts, offer letters and contractual amendments.
• Maintain accurate employee records and HR systems.
• Process starters, leavers, payroll changes and employee updates.
• Support reward and benefits administration.
• Assist with Employee Relations administration including meeting notes, correspondence and case preparation.
• Produce HR reports and management information.
• Support People & Culture projects, continuous improvement initiatives and process automation activities.
• Build strong working relationships with managers and support them in becoming confident users of self-service HR tools.

About You

To be successful in this role, you will have:

• CIPD Level 3 qualification (or working towards) or equivalent HR experience.
• Previous experience within an HR, People or Personnel Administration role.
• Experience supporting employee lifecycle administration, recruitment and onboarding processes.
• Knowledge of payroll administration and HR compliance activities.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and customer service skills.
• Confidence handling sensitive and confidential information.
• Experience using HR systems, applicant tracking systems and Microsoft Office applications, particularly Outlook, Word and Excel.
• An understanding of GDPR, data protection and safer recruitment practices.
• A proactive and solutions-focused approach with strong attention to detail.

What's on Offer?

• Hybrid working arrangement.
• Supportive and collaborative People & Culture team.
• Opportunities for professional development and CIPD progression.
• Varied and rewarding role with exposure to all aspects of HR operations.
• The chance to contribute to projects that improve employee experience and organisational effectiveness.

This is a fantastic opportunity for someone who enjoys delivering a high-quality HR service and wants to play a key role in creating a positive employee experience across the organisation.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.