HR Associate / People Ops Coordinator - Leatherhead – Hybrid working: 2 days in the office, 3 days remotely

Swan Recruitment Ltd; Leatherhead; Hybrid; GBP 19,000 - 28,000; Full time

Job summary

Swan Recruitment Ltd in Leatherhead is seeking an HR Associate / People Ops Coordinator for a hybrid role (2 days in the office, 3 days remote). Immediate start on a 6-month contract.

You will deliver admin across the employee lifecycle, support payroll and data management, and help implement HR process improvements, with potential for growth within the People function.

Qualifications

• Multitask and meet deadlines with strong organisational skills.
• Attention to detail and data accuracy are critical.
• Excellent written and verbal communication.
• Ability to handle confidential information discreetly.
• Experience with defined processes and administrative tasks.
• Proficient in Microsoft Office applications.
• Experience with HR administration or operations is desirable.
• CIPD qualification or progression toward CIPD.
• Familiarity with HR systems such as Workday is desirable.

Responsibilities

• Provide high-quality admin across the employee lifecycle (onboarding, changes, offboarding).
• Prepare contracts, offer letters, and HR-related correspondence.
• Maintain accurate employee records and update HR systems with data integrity.
• Support payroll processes with timely employee changes.
• Administer absence management and probation reviews.
• Handle queries from employees and managers with timely resolution.
• Monitor HR inboxes and respond within service levels.
• Assist with benefits administration and documentation.
• Ensure compliance with employment law and company policies.
• Identify inefficiencies and propose improvements in HR processes.

Skills

Organisational skills

Attention to detail

Communication skills

Confidentiality

MS Office

Process adherence

Education

CIPD qualification

Tools

Workday

Job description

HR Associate / People Ops Coordinator - Leatherhead – Hybrid working: 2 days in the office, 3 days remotely

• Leatherhead, Surrey

HR Associate / People Ops Coordinator

Leatherhead – Hybrid working: 2 days in the office, 3 days remotely

Start - ASAP

Duration – 6 months +

Rate – £17p/hr PAYE

This role provides an excellent opportunity for an individual looking to build a career in HR Operations. Alongside delivering high-quality administrative and employee lifecycle support, the successful candidate will be encouraged to develop expertise in HR systems, data management, process improvement, and operational excellence, creating a strong foundation for future growth within the People function.

Key Responsibilities

• Provide high-quality administrative support across the employee lifecycle, including onboarding, contractual changes, and offboarding.
• Prepare and issue employment contracts, offer letters, employment-related correspondence, and HR documentation.
• Maintain accurate employee records and update HR systems, ensuring data integrity at all times.
• Support payroll processes through timely and accurate processing of employee changes.
• Administer absence management, probation reviews, and other employee-related processes.
• Manage and respond to employee and manager queries, providing timely resolution and escalating where appropriate.
• Monitor shared HR inboxes and action requests within agreed service levels.
• Support the administration of employee benefits and associated documentation.
• Ensure compliance with employment legislation, company policies, and data protection requirements.
• Identify process inefficiencies and opportunities for improvement, proposing practical solutions to enhance service delivery and operational effectiveness.
• Contribute to continuous improvement initiatives, supporting the development of efficient, scalable, and customer-focused HR processes.

Experience & Qualifications

Essential

• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• Ability to manage confidential information with discretion.
• Comfortable working with defined processes, procedures, and detailed administrative tasks.
• Proficient in Microsoft Office applications.

Desirable

• Experience working in a customer service, administration, operations, shared services, or support environment.
• Previous HR administration or HR Operations experience.
• CIPD qualification or working towards a CIPD qualification.
• Experience using HR systems such as Workday.

Knowledge & Skills

• A genuine interest in developing a career within HR Operations, Shared Services, or People Systems.
• Curiosity and a desire to understand how HR processes, systems, and data support the employee lifecycle.
• Strong customer service mindset with a commitment to delivering an excellent employee experience.
• Understanding of the importance of data quality, reporting, and process governance within HR Operations.
• Interest in HR systems and data management, with a willingness to develop expertise in Workday and related people technologies.
• Strong problem-solving and relationship management skills.