HR Operations Officer

Hatched Recruitment Group; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hatched Recruitment Group in Bradford is seeking an experienced HR Operations Officer to join a busy People and Talent team supporting a large children’s services organisation. You will provide first-line HR guidance across policies and the employee lifecycle, handle contracts and amendments, onboarding, changes and DBS checks, and maintain accurate electronic records in a fast-paced environment.

The role starts on a temporary contract until December, with potential for extension or a permanent

Qualifications

• Minimum 2 years in an HR support, HR administration or People Operations role.
• Experience supporting a busy HR function and managing multiple employee-related processes.
• Excellent written and verbal communication skills.
• Strong organisational and prioritisation skills.
• Ability to handle sensitive and confidential information appropriately.

Responsibilities

• Managing and responding to HR queries through the People Service Desk.
• Providing first-line support and guidance on HR policies, procedures and employee lifecycle processes.
• Preparing accurate Contracts of Employment and employment amendment letters.
• Processing starters, leavers and changes to terms and conditions.
• Communicating payroll, pension and employment changes accurately and within required deadlines.
• Completing Right to Work and DBS checks in a compliant and timely manner.
• Supporting recruitment and talent acquisition teams with onboarding and compliance checks during busy periods.
• Maintaining accurate electronic employee records and personnel files.
• Escalating or referring more complex queries to the appropriate HR team.
• Supporting low-level employee lifecycle casework and providing general guidance to managers.
• Helping to develop and maintain service desk procedures to ensure consistent advice and excellent customer service.
• Providing feedback on HR policies, processes, forms and guidance to support continuous improvement.
• Supporting the testing of HR system changes before implementation.

Skills

HR administration

Employee lifecycle

Customer service

Communication

Job description

HR Operations Officer

We are currently recruiting for an experienced HR Operations Officer to join a busy People and Talent team supporting a large children's services organisation.

This is an excellent opportunity for someone with strong HR administration and employee lifecycle experience who enjoys working in a fast-paced environment and providing high-quality support to employees and managers.

The role is initially offered on a temporary contract until December, with the potential for an extension or a permanent opportunity for the right candidate.

The Role

As HR Operations Officer, you will be a key point of contact for colleagues requiring support with HR policies, procedures and systems. You will provide first-line advice and support across a wide range of employee lifecycle processes while ensuring all queries are handled efficiently, professionally and confidentially.

Key responsibilities will include:

• Managing and responding to HR queries received through the People Service Desk
• Providing first-line support and guidance on HR policies, procedures and employee lifecycle processes
• Preparing accurate Contracts of Employment and employment amendment letters
• Processing starters, leavers and changes to terms and conditions
• Communicating payroll, pension and employment changes accurately and within required deadlines
• Completing Right to Work and DBS checks in a compliant and timely manner
• Supporting recruitment and talent acquisition teams with onboarding and compliance checks during busy periods
• Maintaining accurate electronic employee records and personnel files
• Escalating or referring more complex queries to the appropriate HR team
• Supporting low-level employee lifecycle casework and providing general guidance to managers
• Helping to develop and maintain service desk procedures to ensure consistent advice and excellent customer service
• Providing feedback on HR policies, processes, forms and guidance to support continuous improvement
• Supporting the testing of HR system changes before implementation

About You

We are looking for someone with at least 2 years' experience working in an HR support, HR administration or People Operations role.

You will ideally have experience supporting a busy HR function and managing multiple employee-related processes at the same time.

You will need:

• Previous experience in an HR support or HR administration role
• Strong knowledge of employee lifecycle processes
• Excellent written and verbal communication skills
• Strong organisational and prioritisation skills
• The ability to manage multiple tasks and deadlines effectively
• Excellent attention to detail
• Strong problem-solving and analytical skills
• Confidence using electronic HR systems and databases
• A customer-focused approach and commitment to delivering a high-quality service
• The ability to handle sensitive and confidential information appropriately
• The ability to work independently as well as collaboratively as part of a wider team