HR Operations Coordinator

Confidential; Greater London; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave

Above-market pension

Private medical insurance

Life assurance

Income protection

Wellbeing support

Volunteer day

Job summary

Confidential, a leading intellectual property law firm in London, is seeking a People Operations Coordinator on a 6-month fixed-term contract. The role is full-time with hybrid working, reporting to the People Operations Manager.

You will support the full employee lifecycle, manage HR records in HRIS/LMS/ATS, and prepare reports on absence, turnover and payroll. Strong MS 365 skills and HR systems experience are essential.

Qualifications

• Demonstrable HR Administrator/Assistant experience, ideally within an HR Shared Service or Helpdesk environment.
• Professional services background preferred.
• Strong customer service focus and ability to build relationships quickly.
• Experience with HR systems, records and reporting.
• Proficient in MS 365 (Outlook, Teams, Excel, Word, PowerPoint).
• Proactive, well-organised, with strong attention to detail and discretion.

Responsibilities

• Manage end-to-end HR administration across onboarding, probation, performance reviews and offboarding.
• Act as first point of contact for People queries via ticketing system, phone and email, advising managers and employees on policy and process.
• Maintain accurate, GDPR-compliant People records and systems (HRIS, LMS, ATS).
• Run and manipulate reports on key metrics such as absence, turnover and payroll in Excel.
• Support payroll, benefits and global mobility administration.
• Coordinate reviews of People policies and handbooks.
• Assist with recruitment administration, interview scheduling and onboarding of new hires, including induction and follow-up check-ins.
• Support employee engagement surveys, pay reviews and note-taking in ER meetings.

Skills

Customer service

Relationship building

Attention to detail

Discretion

Tools

MS 365 (Outlook, Teams, Excel, Word, PowerPoint)

Job description

A leading intellectual property law firm is seeking a People Operations Coordinator to join its People team on a 6-month fixed-term contract, full time, hybrid working in London.

The Role

Reporting to the People Operations Manager, you'll be an integral part of a small, busy People team supporting the full employee lifecycle. Working closely across People Operations, Recruitment, Learning & Development and People Business Partnering, you'll monitor shared inboxes and act as first point of contact for employee and manager queries.

Key Responsibilities

Manage end-to-end administration across onboarding, probation, performance reviews and offboarding. Act as first point of contact for People queries via ticketing system, phone and email, advising managers and employees on policy and process. Maintain accurate, GDPR-compliant People records and systems (HRIS, LMS, ATS). Run and manipulate reports on key metrics such as absence, turnover and payroll in Excel. Support payroll, benefits and global mobility administration. Coordinate reviews of People policies and handbooks. Assist with recruitment administration, interview scheduling and onboarding of new hires, including induction and follow-up check-ins. Support employee engagement surveys, pay reviews and note-taking in ER meetings. Identify opportunities to streamline and automate People processes.

What We're Looking For

Demonstrable HR Administrator/Assistant experience, ideally within an HR Shared Service or Helpdesk environment; professional services background preferred. Strong customer service focus and ability to build relationships quickly. Experience with HR systems, records and reporting. Proficient in MS 365 (Outlook, Teams, Excel, Word, PowerPoint). Proactive, well-organised, with strong attention to detail and discretion. A genuine interest in building a career in HR.

What's on Offer

• A competitive benefits package including generous annual leave, above-market pension contributions, private medical insurance, life assurance, income protection, wellbeing support and a paid volunteer day.