HR Officer

Colas; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in rail services seeks an HR Assistant to provide high-quality HR support for internal administration and recruitment processes. This role involves managing HR queries, maintaining employee records, and ensuring effective HR systems operation across the UK. The ideal candidate will have relevant HR qualifications, strong customer service skills, and proficiency in Microsoft Office, alongside a commitment to confidentiality and flexibility.

Qualifications

• Expérience précédente en tant qu'assistant RH ou coordinateur
• Capacité à travailler dans un environnement rapide
• Volonté de voyager occasionnellement

Responsibilities

• Gérer le processus d'administration RH interne incluant le traitement des contrats et la gestion des données.
• Assistance aux requêtes RH des employés via une ligne téléphonique dédiée.
• Participer aux projets RH, y compris le processus TUPE et l'engagement des employés.

Skills

Excellent communication

Customer focused

Attention to detail

Microsoft Word proficiency

Microsoft Excel proficiency

Ability to prioritise work

Education

Relevant HR qualification

Tools

HR systems

Microsoft Office

Job description

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To provide a high-quality, cost-effective HR service within Colas Rail. To ensure the effective operation of internal administration and recruitment processes, and to provide first line support for HR related queries across the business.

The role requires confidentiality, flexibility, dedication, and commitment, and includes inputting data into numerous HR Systems, key performance indicator reporting, and first point of contact responsibilities for recruitment, onboarding, and HR related queries.

Person Specification

The jobholder will have demonstrable experience as an HR Assistant or Coordinator and be accustomed to operating in a fast-paced environment. Strong customer service and Microsoft Word/Excel skills with attention to detail and the ability to learn quickly are required, along with a willingness to travel occasionally to sites across the UK where needed.

Qualifications/Experience:

• Relevant HR qualification or demonstrable experience
• Excellent communication skills, both written and verbal
• Ability to prioritise work and meet deadlines
• Excellent attention to detail and organisational skills
• Team player with the ability to work on own initiative
• Customer focused
• Highly proficient in Microsoft Office, especially Word and Excel
• Experience of using HR systems
• Basic understanding of HR practices and employment/recruitment legislation
• Experience working as part of a team in a client-focused environment to meet challenging deadlines in a volume-oriented resourcing/recruiting environment

Key Responsibilities

HR Administration:

• Ensure effective delivery of all internal HR administration processes including contract preparation, contractual changes, processing BPSS checks, new starters, probation periods, transfers, MFA triggers, terminations, inductions, and HR data management.
• Provide first-line assistance with HR queries from employees via dedicated phone line and inbox, ensuring matters are dealt with to a high standard.
• Prepare and analyse HR data as required, including monthly board reporting, absence management, and salary survey completion.
• Produce and issue contracts of employment and offer letters, ensuring that eligibility documentation is provided and copies are retained.
• Administer and update HR systems to maintain employee records.
• Support the company's attendance management procedures, including managing sickness certificates, monitoring long-term sickness, and referrals to Occupational Health.
• Participate in HR projects as required, including TUPE processes, employee engagement, policy & procedure reviews, and organisational changes.
• Provide administrative support for the wider HR team as requested.
• Manage the probation review process.
• Process leavers and ensure HR system updates and relevant documentation are sent to employees.

Recruitment:

• Assist the recruitment team and arrange interviews both face-to-face and via Teams.
• Adapt to operational changes as needed to meet organisational requirements.
• Perform any other reasonable duties as required.

Employee Relations:

• Provide HR advice and guidance on all queries, including sickness absence, disciplinary, grievance, maternity/paternity, recruitment, flexible working, and payroll administration.
• Support the Head of HR/HR Manager with employee relations issues such as disciplinary, grievance, sickness absence, occupational health referrals, performance, and attendance management.

HR Systems:

• Provide expertise and support around HRIS to staff across the UK.
• Create and provide reports on HR metrics such as headcount and ad hoc requests.
• Research and resolve system access issues or errors, escalating as necessary.
• Assist with HRIS projects and initiatives.
• Adapt to organisational changes and perform other duties as required.