HR Manager (People Operations Manager)

JMR Healthcare Ltd; Norwich; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Healthcash Plan

Life cover 3x salary

Employee Assistance Programme (EAP)

20 days + 8 holidays increasing to 25

Salary sacrifice pension

Sick pay

Job summary

JMR Healthcare Ltd is seeking a People Operations Manager to shape culture, support teams and ensure HR operations run smoothly across the group. Based in Poringland, Norfolk, with travel as required, this full-time role combines office presence with one day of home working per week.

You will lead day-to-day HR activities including recruitment, onboarding, learning and development, and employee relations, while acting as a role model for our values—Compassion, Excellence, Integrity and Courage.

Qualifications

• CIPD Level 5 Diploma or equivalent qualification or relevant experience
• Level 5 Diploma apprenticeship available post-probation
• Experience at HR Adviser level or higher (e.g., Senior HR Adviser, HR Operations Manager)
• Experience with HR & Payroll systems (iTrent, People First, Workday, Resource Link)
• Experience handling employee relations matters (disciplinary, grievance, absence, capability, performance)
• Strong knowledge of employment law and fair, values-led HR processes
• Ability to manage competing priorities and coach managers on policy adherence
• UK driving licence required

Responsibilities

• Provide day-to-day operational management across the People Function
• Deliver HR operations, employee relations, recruitment, onboarding, and L&D across the JMR group
• Act as a role model and promote the organisation's values (Compassion, Excellence, Integrity, Courage)
• Support managers with people matters and coordinate HR activities across workstreams
• Maintain accurate and compliant records and escalate issues as needed

Skills

Confident communication

Organisation skills

Driving licence

Stakeholder management

Education

CIPD Level 5 Diploma in People Management

Level 5 Diploma apprenticeship

Tools

iTrent

People First

Workday

Resource Link

Job description

Are you passionate about creating positive workplace cultures where people feel valued, supported and empowered to succeed? Do you have the courage to challenge, the integrity to lead by example, the compassion to put people first, and the drive for excellence in everything you do?

If so, we'd love to hear from you! As our People Operations Manager, you'll play a key role in shaping our culture, supporting our teams, and ensuring JMR Healthcare continues to be a place where colleagues can thrive and deliver outstanding outcomes for the individuals we support.

Job Title: People Operations Manager

Location: Poringland, Norfolk (with travel as required)

This is a full time office role with home working one day per week (subject to our Working From Home Policy).

Contract Type: Permanent

Working Pattern: Full Time (37.5 hours) Monday to Friday between 08:00 – 18:00. The successful candidate will be required to be flexible to accommodate the needs of the role.

Application Closing Date: Sunday 25th October 2026

Interview: Monday 2nd November 2026

Please note, interviews will take place at our Head Office in Poringland

About You:

As our Peoples Operations Manager, you will be responsible for providing day-to-day operational management across the People Function and ensuring all the HR operations, employee relations, recruitment, onboarding and learning and development activity is delivered effectively across the JMR group. You will act as a role model across the organisation and promote a culture aligned with our values; Compassion, Excellence, Integrity, and Courage.

You will have experience supporting managers with a wide range of people matters, alongside coordinating key HR activities including recruitment, learning and development, HR administration, and workforce planning. A confident communicator with excellent organisational skills, you will be able to build strong, credible relationships with managers and colleagues across the organisation.

To be successful in this role, you will be highly organised and capable of managing competing priorities in a fast-paced environment. You will have a keen eye for identifying potential risks, knowing when to elevate issues appropriately, and maintaining accurate and compliant records. Above all, you will be proactive, detail-oriented, and committed to delivering an exceptional people-focused service.

Requirements

To apply for our People Operations Manager, you will need:

• CIPD Level 5 Diploma in People Management (or equivalent qualification or relevant experience)
• Support to complete a Level 5 Diploma apprenticeship is available for the right candidate following the successful completion of probationary period.
• Experience operating at HR Adviser, Senior HR Adviser, HR Operations Manager, People Services Manager or equivalent level.
• Experience working with HR & Payroll systems, such as iTrent, People First, Workday, and Resource Link.
• Experience supporting and managing a range of employee relations matters, including disciplinary, grievance, absence, capability, performance or conduct cases.
• Strong working knowledge of employment law, HR best practice and fair, values-led people processes.
• Experience supporting managers with people matters and coaching them to apply HR policies and procedures consistently.
• Ability to manage competing priorities, remove operational blockers and ensure agreed actions are progressed.
• Confident communication skills, with the ability to build credibility with managers and colleagues.
• Strong organisational skills and the ability to maintain oversight across multiple workstreams.
• Due to the nature of our organisation, you will also need a UK driving licence.

You will ideally have:

• Experience managing, supervising or coordinating the work of a small team.
• Experience supporting recruitment, onboarding, HR administration or workforce coordination activity.
• Understanding of learning and development administration, training compliance, induction or development processes.
• Experience working in social care, healthcare, education or another regulated environment is desirable.

A full job description is available upon request.

About JMR Healthcare:

Founded in 2020, JMR Healthcare has grown into one of the East of England’s most respected care providers, delivering high-quality support to individuals with learning disabilities, autism, and mental health needs. Our services include residential care, family support, crisis intervention, and in-house accredited training.

Behind our frontline care is a dedicated central services team that ensures our services run smoothly, efficiently, and with integrity.

About the Central Services Teams

JMR Healthcare’s central services teams support the delivery of high-quality care across the East of England. The teams oversee the management of our Residential, Crisis Management & Family Support Services, as well as key functions including Finance, HR, Governance, and Property Maintenance.

Working behind the scenes, the teams ensure our operations are safe, efficient, and values-led. Whether coordinating care packages, maintaining our facilities, or supporting our workforce, every role contributes to our mission of delivering world-class outcomes with Compassion, Excellence, Integrity, and Courage.

What can we offer you?

In addition to our competitive salary, we also offer:

• A Healthcash Plan (provided by SimplyHealth) providing access to a GP 24/7, discounted gym membership, money back on health costs, and discounts for highstreet and online shopping.
• Life cover protection of 3x salary providing peace of mind for your family.
• Employee Assistance Programme (EAP).
• 20 days (+ 8 bank holidays) holiday entitlement increasing up to 25 days (+ 8 bank holidays).
• Salary sacrifice pension scheme and occupational sick pay.
• Regular company events, including our Summer Fun Day for you and your family and our Annual Christmas Awards Evening.

Ready to Join Us?

If you’re passionate about supporting meaningful work and thrive in a values-led environment built on Compassion, Excellence, Integrity, and Courage, we’d love to hear from you.

Essential Information for Candidates:

JMR Healthcare LTD and JMR Recruitment LTD are committed to safeguarding and promoting the welfare of our children and young people by keeping them safe, and we expect all our staff to share in this responsibility.

The JMR Safer Recruitment Policy follows the guidance set out by Schedule 2 of the Children’s Homes (England) Regulations 2015, where all offers of employment, and engagement, are subject to an Enhanced DBS Check with Adult & Child barred list checks and other pre-employment checks to confirm suitability to work with children and young people.

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.

Please note, we do not offer sponsorship.