HR Executive

OrderYOYO; Manchester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Structured training and development

Wellness Wednesdays

Regular team events

Holiday buying scheme

Career progression

Job summary

OrderYOYO is hiring an HR Executive in Manchester, UK. This full-time, office-based role involves being the first contact for payroll, policies, holidays and leave via our ticketing system, supporting the full employee lifecycle and handling employee relations matters with discretion and empathy.

No CIPD qualification is required; hospitality or customer service backgrounds are welcome, with a genuine interest in HR and employment law across markets.

Qualifications

• No CIPD qualification required.
• Hospitality, customer service, administration or other people-focused background welcomed.
• Genuine interest in HR and employment law across markets.

Responsibilities

• Be the first point of contact for employee queries on payroll, policies, holidays, expenses, and leave via the ticketing system.
• Resolve queries yourself or collaborate with other departments to find answers.
• Support the full employee lifecycle including probation reviews and sensitive conversations.
• Act as first point of contact on employee relations, including disciplinary conversations and terminations.
• Issue employment contracts and addendums, such as salary increases and title changes.
• Carry out right-to-work checks and visa validation with our Talent team.
• Build knowledge of employment law across the markets OrderYOYO operates in.
• Look after general office management, including maintaining the office and weekly groceries.

Skills

Attention to detail

Discretion

Empathy

Problem solving

Communication

Tools

Ticketing system

Job description

Location: Manchester, UK | Full-time | Office-based (5 days), with occasional travel to our global offices

Salary: £29,500 per year base salary + uncapped monthly bonus (£200 per month OTE)

Looking to start or grow a career in HR? Enjoy helping people, solving problems and getting the details right? You could be a great fit for our People team at OrderYOYO.

We help restaurants succeed online through their own branded apps, websites and personalised marketing. As our business continues to grow across multiple markets, we’re looking for an HR Executive to be the first point of contact for our people.

You don’t need a CIPD qualification or previous HR experience. If you have a background in hospitality, customer service, administration or another people-focused role, and a genuine interest in HR, we’d love to hear from you.

What does the role involve?

• Be the first point of contact for employee queries on payroll, policies, holidays, expenses, and maternity and paternity leave, managed through our ticketing system.
• Resolve queries yourself or work with other departments to find the right answer.
• Support the full employee lifecycle, including probation reviews and other sensitive conversations.
• Act as the first point of contact on employee relations matters, including disciplinary conversations and, where needed, terminations.
• Issue employment contracts and addendums, such as salary increases and title changes.
• Carry out right-to-work checks and visa validation, working closely with our Talent team.
• Build your knowledge of employment law across the markets we operate in.
• Look after general office management, from keeping the office well maintained to the weekly grocery shop.

You’ll receive training and ongoing support to help you build your HR knowledge, understand employment law across our markets and grow into the role.

You could be a great fit if you...

• Have excellent attention to detail and take pride in getting things right.
• Handle private and sensitive information with complete discretion.
• Feel confident having difficult conversations with empathy and professionalism.
• Think on your feet and enjoy solving problems.
• Aren’t afraid to ask questions when you’re unsure.
• Are curious about employment law and keen to learn how it works in different countries.
• Have a genuine interest in HR and want to build a career in it.

No previous HR experience or CIPD qualification is required. We’re looking for the right attitude, a willingness to learn and the motivation to succeed.

What You’ll Get At OrderYOYO

• £29,500 base salary plus an uncapped monthly bonus (£200 per month OTE), based on pulse survey engagement, new starter onboarding with contracts sent within one working day, and compliance.
• Structured training and ongoing support.
• Personal development plans and opportunities to progress.
• Monthly Friday socials and regular team events.
• Quarterly conferences and training days.
• Employee awards, a holiday-buying scheme and Wellness Wednesdays.

Join us as we grow

Our People team is growing alongside the business, and we have exciting plans for the future. With teams across the UK, Germany, Denmark, Sweden and the Netherlands, you’ll gain broad international HR experience and develop alongside a team that’s building for the long term.

At OrderYOYO, we live by Passion, Action, Compassion and One Team. We want people to feel comfortable being themselves, supported in their development and proud of the work they do.