HR Data & Technology Services Manager - AI-Driven, Hybrid

Department for Transport (DfT), United Kingdom; Leeds; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Civil Service Pension

Annual leave 25+ days

Bank holidays + Privilege Day

Staff discount portal

Professional qualifications paid

Career development opportunities

Flexible working

Employee Assistance Programme

Job summary

Department for Transport is seeking an HR Data & Technology Services Manager (DTA Lab) to lead the HR data and technology function and ensure high-quality service delivery across locations in the UK. This role supports a hybrid working model and contributes to a data-led, AI-enabled HR roadmap.

You will oversee the service desk, maintain data accuracy, analyse performance data, build strong stakeholder relationships and produce clear reports for diverse audiences, while guiding continuous

Qualifications

• Experience managing an HR data/tech service desk and data checks.
• Ability to maintain reliable HR systems and data accuracy.
• Ability to analyze service data and derive insights.
• Strong stakeholder relationships and issue resolution skills.
• Experience producing reports and data visualisations for varied audiences.

Responsibilities

• Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks.
• Maintain reliable service delivery, keeping HR systems and data accurate.
• Analyse service and performance data to generate insight on user needs and improvement opportunities.
• Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues.
• Produce clear, high‑quality reports, presentations and data visualisations for varied audiences.

Skills

Data analysis

Stakeholder management

Service desk management

Data quality

Reporting & visualization

Education

Degree in IT / Data Science or related field

Job description

Department for Transport is seeking an HR Data & Technology Services Manager (DTA Lab) to lead the HR data and technology function and ensure high-quality service delivery across locations in the UK. This role supports a hybrid working model and contributes to a data-led, AI-enabled HR roadmap.

You will oversee the service desk, maintain data accuracy, analyse performance data, build strong stakeholder relationships and produce clear reports for diverse audiences, while guiding continuous