HR Data & Technology Services Manager (DTA Lab)

Department for Transport (DfT), United Kingdom; Leeds; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Civil Service Pension

Annual leave 25+ days

Bank holidays + Privilege Day

Staff discount portal

Professional qualifications paid

Career development opportunities

Flexible working

Employee Assistance Programme

Job summary

Department for Transport is seeking an HR Data & Technology Services Manager (DTA Lab) to lead the HR data and technology function and ensure high-quality service delivery across locations in the UK. This role supports a hybrid working model and contributes to a data-led, AI-enabled HR roadmap.

You will oversee the service desk, maintain data accuracy, analyse performance data, build strong stakeholder relationships and produce clear reports for diverse audiences, while guiding continuous

Qualifications

• Experience managing an HR data/tech service desk and data checks.
• Ability to maintain reliable HR systems and data accuracy.
• Ability to analyze service data and derive insights.
• Strong stakeholder relationships and issue resolution skills.
• Experience producing reports and data visualisations for varied audiences.

Responsibilities

• Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks.
• Maintain reliable service delivery, keeping HR systems and data accurate.
• Analyse service and performance data to generate insight on user needs and improvement opportunities.
• Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues.
• Produce clear, high‑quality reports, presentations and data visualisations for varied audiences.

Skills

Data analysis

Stakeholder management

Service desk management

Data quality

Reporting & visualization

Education

Degree in IT / Data Science or related field

Job description

471461 HR Data & Technology Services Manager (DTA Lab)

Department for Transport

Apply before 11:55 pm on Wednesday 5th August 2026

Location: Birmingham, Hastings, Leeds, London, Swansea (This role is suitable for hybrid working)

A Civil Service Pension with an employer contribution of 28.97%

The Data, Technology and AI Lab (DTA Lab) drives data and technology innovation across HR, delivering core services while rapidly prototyping, testing and deploying new solutions, including AI. We explore smarter ways to use HR technology to enhance the employee experience, improve processes and generate high‑quality data that supports confident, informed decision‑making.

As a fast‑paced, forward‑looking team, we improve HR data insights, champion consistent data use and shape a future‑focused technology roadmap with AI at its centre. Working in the Lab means being curious, adaptable and proactive - ready to learn, experiment and grow as technologies and priorities evolve.

HR Data & Technology Services Managers play a central role in the day‑to‑day operation and continuous improvement of HR data and technology services. Working in a live service environment, post‑holders ensure reliable, user‑focused service delivery while identifying opportunities to streamline processes, enhance resilience and improve user experience through data and technology.

Top Responsibilities

• Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks
• Maintain reliable service delivery, keeping HR systems and data accurate
• Analyse service and performance data to generate insight on user needs and improvement opportunities
• Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues
• Produce clear, high‑quality reports, presentations and data visualisations for varied audiences

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

• Manage the HR Data & Technology service desk, ensuring high‑quality request handling, access management and routine data checks
• Maintain reliable service delivery, keeping HR systems and data accurate
• Analyse service and performance data to generate insight on user needs and improvement opportunities
• Build strong stakeholder relationships to understand requirements, manage expectations and resolve issues
• Produce clear, high‑quality reports, presentations and data visualisations for varied audiences

This vacancy closes at 23:55 on Wednesday 5th August 2026