HR Coordinator

Pareto Facilities Management Ltd; City Of London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Pareto Facilities Management Ltd is seeking an experienced HR Coordinator in London. This hybrid role requires three days in the office weekly and covers the full employee lifecycle, including onboarding, absence management, performance processes, and TUPE activity.

You will work with HR Business Partners to handle routine queries and escalate complex cases. The role offers development toward an HR Advisor position, with exposure to employee relations, payroll support, and HR reporting.

Qualifications

• Experience in an HR Administrator, HR Assistant or HR Coordinator role.
• Good understanding of the employee lifecycle and standard HR procedures.
• Experience supporting employee relations cases and meetings.
• Experience supporting TUPE or employee consultation processes would be beneficial.
• Able to provide first-line HR guidance while recognising when escalation is needed.

Responsibilities

• Act as a first point of contact for managers and employees, providing guidance on routine HR queries and policies.
• Manage and prioritise the HR inbox, ensuring queries are responded to or escalated appropriately.
• Support managers with straightforward absence, probation, performance and conduct matters.
• Coordinate employee relations meetings, including preparing correspondence, arranging meetings, taking notes and maintaining case records.
• Support TUPE transfers, including documentation and trackers; support redundancy and restructuring processes.
• Coordinate recruitment, onboarding and leaver processes, including contracts and checks.
• Prepare employee documentation and process contractual changes including salary, hours, job title and location.
• Support monthly payroll by checking and submitting approved employee changes.

Skills

HR Administrator

HR Assistant

HR Coordinator

Employee lifecycle

Employee relations

TUPE

Microsoft Office

Google Workspace

Education

CIPD Level 3

Tools

Microsoft Office

Google Workspace

Job description

HR Coordinator

Hybrid role based in London - 3 days a week in the office

Role Overview

We are looking for an experienced and proactive HR Coordinator to provide first-line HR support across the full employee lifecycle.

Working closely with HR Business Partners and managers, the role will support employee relations, recruitment, onboarding, absence management, performance processes, contractual changes, TUPE activity and HR projects.

This is a varied generalist position suited to someone looking to build on their existing HR experience and develop towards an HR Advisor role.

The successful candidate will manage straightforward HR matters independently, while recognising when more complex or high-risk cases need to be escalated to the appropriate HR Business Partner.

Key Responsibilities

• Act as a first point of contact for managers and employees, providing guidance on routine HR queries and company policies.
• Manage and prioritise the HR inbox, ensuring queries are responded to or escalated appropriately.
• Support managers with straightforward absence, probation, performance and conduct matters.
• Coordinate employee relations meetings, including preparing correspondence, arranging meetings, taking notes and maintaining accurate case records.
• Support incoming and outgoing TUPE transfers, including Employee Liability Information, associated documentation and maintaining trackers.
• Support redundancy, restructuring and other organisational change processes.
• Coordinate recruitment, onboarding and leaver processes, including contracts, pre-employment and right-to-work checks.
• Prepare employee documentation and process contractual changes, including salary, hours, job title and location.
• Support monthly payroll by checking and submitting approved employee changes and responding to routine queries.
• Monitor sickness absence, probationary periods, fixed-term contracts and other key employee dates.
• Support occupational health referrals, family leave and flexible working processes.
• Maintain accurate HR systems, employee records and personnel files in line with GDPR requirements.
• Produce regular HR reports and management information and support HR compliance audits.
• Support employee engagement initiatives, policy reviews and wider HR projects.
• Build effective working relationships with managers, payroll and operational teams to support the effective delivery of HR services.

Skills and Experience

• Previous experience in an HR Administrator, HR Assistant or HR Coordinator position.
• Good understanding of the employee lifecycle and standard HR procedures.
• Experience supporting employee relations cases and meetings.
• Experience supporting TUPE or employee consultation processes would be beneficial.
• Able to provide first-line HR guidance while recognising when a matter needs to be escalated.
• Strong organisation and time-management skills.
• Excellent attention to detail and the ability to manage competing deadlines.
• Strong written and verbal communication skills.
• Confident using HR systems and Microsoft Office or Google Workspace.
• Able to manage sensitive and confidential information appropriately.
• Positive and proactive, with an interest in progressing towards an HR Advisor role.

Essential Qualification

• CIPD Level 3 qualification (or above) or be willing to undertake the qualification

Development Opportunity

This role offers a great opportunity for someone with a solid foundation in HR who is ready to broaden their generalist experience.

You’ll gain further exposure to employee relations, TUPE, organisational change, absence and performance management, HR reporting and projects, providing a clear development route towards an HR Advisor position