HR Co-ordinator

Knights; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading UK legal and professional services firm as a People Services Co-ordinator. This role offers a dynamic environment where you will provide essential administrative support across HR, Learning & Development, and Recruitment teams, ensuring seamless service delivery and a focus on colleague experience.

Qualifications

• Organised and confident administrator.
• Exceptional administrative and time management skills.
• Attention to detail with a focus on accuracy.

Responsibilities

• Oversee the central People Services mailboxes and triage incoming requests.
• Maintain and update HR and Learning Management Systems.
• Organise internal training sessions and track outcomes.

Skills

Administrative skills

Communication

Collaboration

Attention to Detail

Problem-solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

HR systems

Job description

Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide.

For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure.

We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.

People Services Co-ordinator

Join our growing People Services team. As a People Services Co-ordinator at Knights, you will provide high quality administrative and organisational support within the People Services Helpdesk team, working alongside our HR, Learning & Development, Recruitment and Knowledge teams which together form People Services.

Reporting directly to the Group HR Counsel, you will play a crucial role in responding to operational requests, managing communications and helping to ensure consistency, efficiency and professionalism in all aspects of support. Working closely with a small team of other Co-ordinators, you will share responsibilities and provide cover for one another to ensure continuity across the full breadth of the service. This is a fast-paced, varied role suited to a proactive and organised individual who thrives in a high-end corporate environment.

It is an exciting opportunity to be part of a one team culture that promotes direct responsibility with an expectation to deliver the best service possible within a collegiate environment.

Key responsibilities:

• Helpdesk co-ordination – overseeing the central People Services mailboxes, triaging and actioning incoming requests from offices nationwide related to HR, payroll, learning and development queries, onboarding and managing HR data.
• System support – maintain and update our HR and Learning Management Systems (LMS), ensuring accurate data entry and system integrity.
• Training administration – organise and monitor internal training sessions through the LMS, supporting the completion of mandatory learning and tracking outcomes.
• Financial processes – liaise with the finance team to arrange external training and ensure accurate recording and reconciliation of associated costs..
• Reporting – produce reports to support compliance, learning engagement, and HR operations as required.
• Document management – Create, format and update HR documents, communications and templates with a high level of accuracy.
• Process Improvement – Identify and recommend opportunities to streamline processes and enhance the colleague experience.
• Collaboration – Work closely with HR colleagues, the Payroll team, Learning & Development specialists and Business Services teams to ensure joined-up delivery of people-related services.
• Project Support – Contribute to People related projects and events such as onboarding, engagement and internal communications.
• Confidentiality – Uphold the highest standards of discretion, handling sensitive information with care and professionalism.

What you will bring to the role

You will be an organised and confident administrator who takes pride in delivering work to a high standard. You’ll have a can-do approach, the ability to flex and prioritise, and a collaborative mindset.

• Confidentiality – Exceptional administrative and time management skills, with the ability to manage multiple priorities with ease.
• Attention to Detail – Strong focus on accuracy and consistency across data, documents and communications.
• Technical Proficiency – Confident user of Microsoft Outlook, Word and Excel, with experience working in HR systems or LMS platforms (desirable).
• Communication – Clear and professional written and verbal communication skills, with confidence working with colleagues at all levels.
• Initiative – Ability to work independently, solve problems and take ownership of tasks.
• Team Ethos – A collaborative and flexible attitude, supporting team priorities and stepping in where needed.
• Adaptability – Comfortable working in a fast-moving and evolving environment, staying calm under pressure.
• Professionalism – Trustworthy and discreet, with an understanding of the need for confidentiality in People-related work.
• Client-Focus – A commitment to delivering a positive colleague experience through proactive and responsive support.