HR Case Manager

NHS; Runcorn; Hybrid; GBP 35,000 - 39,000; Full time

Job summary

Join a leading healthcare provider as an HR Case Manager, where you'll play a vital role in supporting managers and fostering a positive workplace culture. This hybrid role requires weekly attendance at the Runcorn office. You'll provide expert HR guidance, manage employee relations cases, and develop policies that align with business objectives, all while enjoying a range of exclusive benefits.

Benefits

Private medical insurance

Group pension

Free tea, coffee, and milk

Discounts on everyday purchases

Access to wages as earned

Mental and physical wellbeing support

Career coaching and counselling

Continuing professional development opportunities

Innovation funding

Commitment to high clinical standards

Qualifications

• Experienced HR professional with strong problem-solving skills.
• Expertise in employee relations and compliance with employment law.

Responsibilities

• Provide expert advice on complex employee relations cases.
• Support managers through Employment Tribunal claims.
• Develop and roll out compliant HR policies and training materials.

Skills

Problem-Solving

HR Expertise

Communication

Job description

Are you an experienced HR professional with a passion for problem-solving and making a real impact?

We are looking for an HR Case Manager to join our team on a 12-month Fixed Term basis. In this role, you will provide expert support and guidance to managers, ensuring that HR decisions are made in compliance with employment law and company policies. You will play a key part in fostering a positive workplace culture, managing HR risks, and supporting the development of HR initiatives that align with the business objectives.

This is a hybrid role, with the requirement to attend our Runcorn office once a week. If you're a solution-focused professional with strong HR expertise, we'd love to hear from you.

Main duties of the job

Your main responsibilities will include:

1. Provide expert advice and coaching to managers on complex employee relations cases, including disciplinary, grievance, performance, sickness, TUPE, redundancy, and organisational change.
2. Support and guide managers through Employment Tribunal claims and Settlement Agreements, working closely with legal partners to minimise risk and cost.
3. Develop, update, and roll out clear, compliant HR policies, toolkits, and training materials, ensuring they meet business needs and legal standards.
4. Lead the HR elements of TUPE processes during service mobilisations and exits, ensuring smooth transitions.
5. Review and manage DBS and professional referrals, escalating appropriately.
6. Communicate HR updates and policy changes clearly across the business and support the upskilling of the AskHR and wider People teams.
7. Monitor ER data and trends, identifying risks and taking proactive steps to reduce issues such as disciplinary cases and complaints.
8. Contribute to the development of HR dashboards and reports, supporting effective tracking of KPIs and people-related performance.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year — guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

You will feel valued as a HR Case Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £35,000 - £39,000 with group pension
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support at locations across the country
• Free tea, coffee, and milk at your base location in Runcorn
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high-interest rates
• Online and face-to-face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post-trauma support, legal, debt, and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways, and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality Commission