HR Case Manager

NHS; Liverpool; Hybrid; GBP 35,000 - 39,000; Full time

Job summary

Join a leading healthcare provider as an HR Case Manager, where you'll provide expert HR support and guidance, ensuring compliance with employment law. This hybrid role requires weekly office attendance in Runcorn, offering a competitive salary and various benefits.

Benefits

Private medical insurance

Free tea, coffee, and milk

Membership of My Reward Hub

Access to wages as earned

Support for mental and physical wellbeing

Opportunities for professional development

Innovation funding

Qualifications

• Proven experience in managing HR casework, particularly in employee relations.
• CIPD Level 5 qualification preferred but not essential.

Responsibilities

• Provide expert advice and coaching to managers on complex employee relations cases.
• Support managers through Employment Tribunal claims and Settlement Agreements.
• Develop and roll out HR policies and training materials.

Skills

Problem-solving

Employee relations

Coaching

Compliance

Education

CIPD Level 5

Tools

Microsoft Office

Job description

Job summary

Are you an experienced HR professional with a passion for problem-solving and making a real impact?

We are looking for an HR Case Manager to join our team on a 12-month Fixed Term basis. In this role, you will provide expert support and guidance to managers, ensuring that HR decisions are made in compliance with employment law and company policies. You will play a key part in fostering a positive workplace culture, managing HR risks, and supporting the development of HR initiatives that align with the business objectives.

This is a hybrid role, with the requirement to attend our Runcorn office once a week. If you're a solution-focused professional with strong HR expertise, we'd love to hear from you.

Main duties of the job

Your main responsibilities will include:

1. Provide expert advice and coaching to managers on complex employee relations cases, including disciplinary, grievance, performance, sickness, TUPE, redundancy, and organisational change.

2. Support and guide managers through Employment Tribunal claims and Settlement Agreements, working closely with legal partners to minimise risk and cost.

3. Develop, update, and roll out clear, compliant HR policies, toolkits, and training materials, ensuring they meet business needs and legal standards.

4. Lead the HR elements of TUPE processes during service mobilisations and exits, ensuring smooth transitions.

5. Review and manage DBS and professional referrals, escalating appropriately.

6. Communicate HR updates and policy changes clearly across the business and support the upskilling of the AskHR and wider People teams.

7. Monitor ER data and trends, identifying risks and taking proactive steps to reduce issues such as disciplinary cases and complaints.

8. Contribute to the development of HR dashboards and reports, supporting effective tracking of KPIs and people-related performance.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you, so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Details

Date posted: 15 May 2025

Pay scheme: Other

Salary: £35,000 to £39,000 a year

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: HCRGCG/TP/50636/15258

Job locations: HCRG Care Group, Liverpool, Merseyside, L1 0AA

Job description

You will feel valued as a HR Case Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £35,000 - £39,000 with group pension
• Private medical insurance with fast access to specialists, including for musculoskeletal issues and mental health support nationwide
• Free tea, coffee, and milk at your base location in Runcorn
• Membership of My Reward Hub for discounts, cashback, and vouchers
• Access to wages as you earn them for emergencies, avoiding overdraft fees or high-interest rates
• Support for mental and physical wellbeing, legal, debt, and life management help, plus career coaching and counselling
• Opportunities for professional development via eLearning and bespoke career pathways
• An open, just culture encouraging ideas to help deliver our purpose: changing lives through health and care, supported by innovation funding
• Working for an organization committed to high clinical and quality standards, with most services rated good or outstanding by the CQC

The Ideal Candidate

You'll ideally be CIPD Level 5 qualified, with proven experience in managing HR casework, particularly in employee relations. However, this is not essential, and we are happy to support the right candidate through a relevant apprenticeship to gain the qualification.

You should also be confident using IT systems and demonstrate a good working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Please see the attached job description for a full person specification.