HR Case Manager

HCRG Care Group; Liverpool; Hybrid; GBP 35,000 - 39,000; Full time

Job summary

An established industry player is seeking a dedicated HR Case Manager to join their dynamic team on a 12-month fixed-term contract. This hybrid role offers the chance to make a meaningful impact by providing expert HR support and fostering a positive workplace culture. You will guide managers through complex employee relations issues and contribute to the development of essential HR policies. With a commitment to professional growth and a supportive environment, this position is ideal for solution-focused professionals eager to advance their careers in HR. Join us in transforming health and care for communities across the UK.

Benefits

Private medical insurance

Free tea, coffee and milk

Membership of My Reward Hub

Access to wages as you earn

Online and face-to-face support for wellbeing

Bespoke career pathways and professional development

Annual innovation funding

Commitment to high clinical standards

Qualifications

• Experience in managing HR casework, particularly in employee relations.
• CIPD Level 5 qualification is preferred but not essential.

Responsibilities

• Provide expert advice on complex employee relations cases.
• Develop and roll out compliant HR policies and toolkits.
• Monitor employee relations data and trends to reduce issues.

Skills

HR Case Management

Employee Relations

Problem-Solving

CIPD Level 5

Microsoft Office

Education

CIPD Level 5

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you an experienced HR professional with a passion for problem-solving and making a real impact?

We are looking for an HR Case Manager to join our team on a 12-month Fixed Term basis. In this role, you will provide expert support and guidance to managers, ensuring that HR decisions are made in compliance with employment law and company policies. You will play a key part in fostering a positive workplace culture, managing HR risks, and supporting the development of HR initiatives that align with the business’s objectives.

This is a hybrid role, with the requirement to attend our Runcorn office once a week. If you're a solution-focused professional with strong HR expertise, we’d love to hear from you.

Main Responsibilities

• Provide expert advice and coaching to managers on complex employee relations cases, including disciplinary, grievance, performance, sickness, TUPE, redundancy, and organisational change.
• Support and guide managers through Employment Tribunal claims and Settlement Agreements, working closely with legal partners to minimise risk and cost.
• Develop, update, and roll out clear, compliant HR policies, toolkits, and training materials, ensuring they meet business needs and legal standards.
• Lead the HR elements of TUPE processes during service mobilisations and exits, ensuring smooth transitions.
• Review and manage DBS and professional referrals, escalating appropriately.
• Communicate HR updates and policy changes clearly across the business and support the upskilling of the AskHR and wider People teams.
• Monitor ER data and trends, identifying risks and taking proactive steps to reduce issues such as disciplinary cases and complaints.
• Contribute to the development of HR dashboards and reports, supporting effective tracking of KPIs and people-related performance.

The Ideal Candidate

You’ll ideally be CIPD Level 5 qualified, with proven experience in managing HR casework, particularly in employee relations. However, this is not essential, and we are happy to support the right candidate through a relevant apprenticeship to gain the qualification.

You should also be confident using IT systems and demonstrate a good working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Please see the attached job description for a full person specification.

Package Description

As a Learning and Development Operations Manager, you’ll be part of our valued team at HCRG Care Group.

You will feel valued as a HR Case Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £35,000 - £39,000 with group pension
• Private medical insurance with fast access to specialists including for musculoskeletal problems and mental health support – at locations across the country
• Free tea, coffee and milk at your base location in Runcorn
• Membership of My Reward Hub, providing discounts on everyday purchases, cashback, and voucher offers
• Access to your wages as you earn them to help cover emergencies and avoid overdraft fees or high-interest rates
• Online and face-to-face support for mental and physical wellbeing, including healthy recipes, activity challenges, trauma support, legal, debt, and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways, and professional development opportunities through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture encouraging ideas to help us deliver our purpose: changing lives through transforming health and care, backed by at least £100,000 of annual innovation funding
• The pride of working for an organization committed to high clinical and quality standards, with most services rated “good” or “outstanding” by the CQC

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and outcomes. We deliver adult and children’s community health services, primary care including urgent care, sexual health, dermatology, MSK services, as well as adult social care and wellbeing services. Supporting millions across England and directly helping over half a million people annually, guided by our values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from diverse backgrounds. As a Disability Confident employer, we provide facilities, adjustments, and solutions to promote inclusivity.

Roles are popular, and we may close early if filled. We encourage you to apply promptly. Safeguarding is paramount; all hires undergo vetting, including criminal record checks.

We process your data according to our privacy policy, available on our website.