HR Case Manager

HCRG Care Group; Runcorn; Hybrid; GBP 35,000 - 39,000; Full time

Job summary

An established industry player is seeking a dedicated HR Case Manager to join their team on a 12-month fixed-term basis. This hybrid role, requiring weekly office attendance in Runcorn, offers the chance to make a significant impact by guiding managers through complex HR issues and ensuring compliance with employment law. You will contribute to a positive workplace culture while developing HR initiatives that align with business objectives. If you are a solution-focused professional with a passion for HR, this role offers a rewarding opportunity to support a dynamic team committed to transforming health and care services.

Benefits

Private medical insurance

Free tea, coffee, and milk

Discounts on everyday purchases

Access to wages as earned

Support for mental and physical wellbeing

Professional development opportunities

Annual innovation funding

Qualifications

• Proven experience in managing HR casework, particularly in employee relations.
• Ability to provide expert advice on complex employee relations cases.

Responsibilities

• Provide expert advice and coaching to managers on complex employee relations cases.
• Develop and roll out clear HR policies and training materials.

Skills

HR Case Management

Employee Relations

Problem Solving

Compliance with Employment Law

Coaching Managers

Education

CIPD Level 5

Tools

Microsoft Office

Job description

Are you an experienced HR professional with a passion for problem-solving and making a real impact?

We are looking for an HR Case Manager to join our team on a 12-month Fixed Term basis. In this role, you will provide expert support and guidance to managers, ensuring that HR decisions are made in compliance with employment law and company policies. You will play a key part in fostering a positive workplace culture, managing HR risks, and supporting the development of HR initiatives that align with the business’s objectives.

This is a hybrid role, with the requirement to attend our Runcorn office once a week. If you're a solution-focused professional with strong HR expertise, we’d love to hear from you.

Main Responsibilities

Your main responsibilities will include:

• Providing expert advice and coaching to managers on complex employee relations cases, including disciplinary, grievance, performance, sickness, TUPE, redundancy, and organisational change.
• Supporting and guiding managers through Employment Tribunal claims and Settlement Agreements, working closely with legal partners to minimise risk and cost.
• Developing, updating, and rolling out clear, compliant HR policies, toolkits, and training materials, ensuring they meet business needs and legal standards.
• Leading the HR elements of TUPE processes during service mobilisations and exits, ensuring smooth transitions.
• Reviewing and managing DBS and professional referrals, escalating appropriately.
• Communicating HR updates and policy changes clearly across the business and supporting the upskilling of the AskHR and wider People teams.
• Monitoring ER data and trends, identifying risks and taking proactive steps to reduce issues such as disciplinary cases and complaints.
• Contributing to the development of HR dashboards and reports, supporting effective tracking of KPIs and people-related performance.

The Ideal Candidate

You’ll ideally be CIPD Level 5 qualified, with proven experience in managing HR casework, particularly in employee relations. However, this is not essential, and we are happy to support the right candidate through a relevant apprenticeship to gain the qualification.

You should also be confident using IT systems and demonstrate a good working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Please see the attached job description for a full person specification.

Package Description

As a Learning and Development Operations Manager, you’ll be part of our valued team at HCRG Care Group.

You will feel valued as a HR Case Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £35,000 - £39,000 with group pension
• Private medical insurance with fast access to specialists, including for musculoskeletal problems and mental health support – at locations across the country
• Free tea, coffee, and milk at your base location in Runcorn
• Membership of My Reward Hub, offering discounts on everyday purchases, cashback, and voucher offers for you and your loved ones
• Access to your wages as you earn them to help cover emergencies and avoid overdraft fees or high-interest rates
• Support for mental and physical wellbeing, including healthy recipes, activity challenges, trauma support, legal, debt, and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways, and professional development opportunities through our ‘Outstanding’ learning team, The Learning Enterprise
• An open, just culture encouraging idea implementation to help us deliver our purpose: changing lives through transforming health and care, backed by annual innovation funding of at least £100,000
• The pride of working for an organisation committed to high clinical and quality standards, with most services rated ‘good’ or ‘outstanding’ by the CQC

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children’s community health services, primary care including urgent care, sexual health, dermatology, MSK services, as well as adult social care and wellbeing services. Supporting communities across England, we help over half a million people annually, guided by our values: we care, we think, we do.

We are committed to equal opportunities and welcome applications from diverse backgrounds. As a Disability Confident employer, we provide facilities, adjustments, and solutions to be inclusive of everyone.

Roles may close early if highly popular. If interested, please apply promptly. Safeguarding and safer working practices are paramount; all hires undergo vetting, including criminal record checks.

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