HR Case Manager

HCRG Care Group; Chester; On-site; GBP 35,000 - 39,000; Full time

Job summary

Join a forward-thinking company as an HR Case Manager, where you will provide expert support and guidance to managers while ensuring compliance with employment law. This hybrid role allows you to work flexibly, attending the Runcorn office weekly. You'll play a crucial part in fostering a positive workplace culture and managing HR risks. With a commitment to employee development and a supportive environment, this role offers the chance to make a real impact on the organization and its people. If you're a solution-focused HR professional, this opportunity is perfect for you.

Benefits

Group Pension

Private Medical Insurance

Free Tea, Coffee, and Milk

Discounts through My Reward Hub

Access to Wages as Earned

Wellbeing Support

Access to eLearning and Career Pathways

Innovation Funding

Commitment to High Standards

Qualifications

• Proven experience in managing HR casework, particularly in employee relations.
• CIPD Level 5 qualified preferred but not essential.

Responsibilities

• Provide expert advice on complex employee relations cases.
• Develop and roll out HR policies and training materials.
• Monitor ER data and trends to identify risks.

Skills

Employee Relations

Problem Solving

HR Policies Development

Coaching Managers

IT Systems Proficiency

Education

CIPD Level 5

Tools

Microsoft Office

Job description

Are you an experienced HR professional with a passion for problem-solving and making a real impact?

We are looking for an HR Case Manager to join our team on a 12-month Fixed Term basis. In this role, you will provide expert support and guidance to managers, ensuring that HR decisions are made in compliance with employment law and company policies. You will play a key part in fostering a positive workplace culture, managing HR risks, and supporting the development of HR initiatives that align with the business’s objectives.

This is a hybrid role, with the requirement to attend our Runcorn office once a week. If you're a solution-focused professional with strong HR expertise, we’d love to hear from you.

Main Responsibilities

1. Provide expert advice and coaching to managers on complex employee relations cases, including disciplinary, grievance, performance, sickness, TUPE, redundancy, and organisational change.
2. Support and guide managers through Employment Tribunal claims and Settlement Agreements, working closely with legal partners to minimise risk and cost.
3. Develop, update, and roll out HR policies, toolkits, and training materials, ensuring they meet business needs and legal standards.
4. Lead HR elements of TUPE processes during service mobilisations and exits, ensuring smooth transitions.
5. Review and manage DBS and professional referrals, escalating appropriately.
6. Communicate HR updates and policy changes across the business and support upskilling of the AskHR and wider People teams.
7. Monitor ER data and trends, identifying risks and taking proactive steps to reduce issues.
8. Contribute to HR dashboards and reports, supporting effective tracking of KPIs and performance.

The Ideal Candidate

You’ll ideally be CIPD Level 5 qualified, with proven experience in managing HR casework, particularly in employee relations. However, this is not essential, and we are happy to support the right candidate through a relevant apprenticeship to gain the qualification.

You should also be confident using IT systems and demonstrate a good working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.

Please see the attached job description for a full person specification.

Package Description

As a Learning and Development Operations Manager, you’ll be part of our valued team at HCRG Care Group.

You will feel valued as a HR Case Manager within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• £35,000 - £39,000 with group pension
• Private medical insurance with fast access to specialists for musculoskeletal problems and mental health support – at locations across the country
• Free tea, coffee, and milk at your base in Runcorn
• Membership of My Reward Hub for discounts, cashback, and vouchers
• Access to wages as earned to help cover emergencies
• Wellbeing support, legal, debt, and life management help, career coaching, and counselling
• Access to eLearning, career pathways, and professional development through The Learning Enterprise
• An open, just culture encouraging ideas to help deliver our purpose: changing lives through transforming health and care, backed by £100,000+ innovation funding annually
• The pride of working for an organization committed to high standards, with many services rated “good” or “outstanding” by CQC

About the Company

We change lives by transforming health and care.

Established in 2006, we are a leading independent provider of community health and care services in the UK, working with commissioners and communities to improve outcomes. We deliver services across adult and children’s health, primary care, social care, and wellbeing, supporting millions and helping over half a million people annually. Our values are: we care, we think, we do.

We are committed to equal opportunities and welcome applications from diverse backgrounds. As a Disability Confident employer, we provide facilities and adjustments to promote inclusivity.

Roles are subject to safeguarding policies, safer recruitment, criminal record checks, and vetting procedures. We may close roles early if they become popular.