HR Business Partner

Automobile Association; Oldbury; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading motoring organization is seeking a dynamic HR Business Partner to support the Customer Operations Managing Director and leadership team. This role involves shaping strategic HR initiatives across multiple sites and delivering business-aligned solutions while fostering a fantastic colleague experience. Join a company that values diversity and offers a range of benefits to support your career progression.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with up to 7% employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme and 24/7 remote GP service

Qualifications

• Proven experience in HR Business Partner roles within large organizations.
• In-depth knowledge of HR best practices and employment law.
• Experience managing HR-related projects in fast-paced environments.

Responsibilities

• Build partnerships with business leaders to shape people priorities.
• Lead the delivery of the people plan aligned with business goals.
• Provide expert HR consultancy across various areas including employee relations.

Skills

Emotional Intelligence

Influencing Skills

Communication

Commercial Acumen

Education

CIPD qualification or equivalent

Job description

Job Title: HR Business Partner
Contract: Full Time/ PermanentLocation: Oldbury (Hybrid Working - 3 office days per week)

Think the AA is just about roadside assistance? Think again.

For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a HR Business Partner means you'll play a crucial role in our success and be part of this exciting motoring journey. #LI-SJ1 / #LI-Hybrid

This is the job

We’re looking for a dynamic and commercially focused HR Business Partner to support the Customer Operations Managing Director and leadership team across a diverse workforce of 2,000+ employees. This is a high-impact, generalist role where you’ll shape and deliver strategic HR initiatives across multiple business areas spanning sites in Oldbury, Cheadle, Newcastle, Cardiff, and Basingstoke.

You’ll act as a trusted advisor and change agent, partnering with senior leaders to drive transformation, develop talent, and create a fantastic colleague experience for our customer service front line. Working closely with HR specialists, you’ll deliver pragmatic, business-aligned solutions while navigating complex people matters with confidence and care.

What will I be doing?

• Build strong, trusted partnerships with business leaders to understand and shape current and future people priorities.
• Lead the delivery of the people plan, ensuring alignment with both local business goals and the wider HR strategy.
• Provide expert HR consultancy across a range of areas including reward, organisation design, employee relations, talent, change, engagement, TUPE, and learning.
• Champion HR best practices and support leaders in maximising individual and team performance.
• Use data-driven insights to inform decision-making and recommend improvements that enhance business outcomes.
• Partner with leadership teams to influence thinking, challenge constructively, and identify opportunities to add value.
• Contribute to strategic initiatives that reduce attrition, strengthen engagement, and improve employee retention.
• Collaborate with HR colleagues to evolve policies and practices in line with business needs.
• Foster open, proactive communication with employee representatives and union officials where appropriate.

What do I need?

Capability, Knowledge and Experience:

• Proven experience in generalist HR Business Partner roles, ideally within a large, complex organisation.
• Skilled at influencing and building trust with senior stakeholders to drive meaningful business change.
• High emotional intelligence with the ability to navigate and resolve sensitive or complex issues.
• In-depth knowledge of HR best practices and employment law, with a practical approach to partnering with leaders.
• Demonstrated success in delivering HR initiatives on time and within budget.
• Experience managing HR-related projects and working in fast-paced, evolving environments.
• Confident communicator with excellent written, verbal, and facilitation skills.
• Experience working with trade unions and building constructive relationships.
• Familiarity with regulated environments (e.g., SMCR, FCA) is desirable.
• Strong commercial acumen with the ability to balance business, customer, employee, and brand priorities.

Education and Qualifications:

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.