HR Advisory Team Leader

The Portfolio Group Inc.; Glasgow; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Portfolio Group is partnering with a leading UK professional services provider to recruit an experienced HR Advisory Team Leader in Glasgow. You will lead a team of HR Advisors, drive performance and client service, and own daily operations.

The role focuses on coaching, ensuring service KPIs, handling complex employment matters, and supporting strategic projects to grow the Scottish client base.

Qualifications

• Proven experience leading high-performing teams in a fast-paced environment.
• Strong commercial awareness and operational mindset.
• Excellent employment law and HR knowledge.
• Confident handling escalations, complaints and complex people matters.
• Resilient, solutions-focused and able to work under pressure.
• Strong organisational and stakeholder management skills.

Responsibilities

• Lead, coach and develop a team of HR Advisors.
• Drive quality, performance and service KPIs.
• Act as an escalation point for complex employment matters and service issues.
• Conduct performance reviews, quality assessments and formal meetings where required.
• Oversee daily operational performance and report into senior leadership.
• Support recruitment, training and retention initiatives.
• Contribute to strategic projects and continuous improvement.
• Drive growth and retention across the Scottish client base.

Skills

Team leadership

Commercial awareness

Employment law knowledge

Escalation handling

Resilience

Stakeholder management

Job description

HR Advisory Team Leader

Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety.

This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business.

We are seeking experienced HR Team Manager/ Team Leader to oversee one of their HR advisory teams within their Glasgow operation. This is a senior leadership opportunity for a commercially astute people manager who can drive performance, inspire teams, and deliver exceptional client service. You will take ownership of the team - leading people, performance, and process to exceed KPIs and enhance client satisfaction.

The HR Advisory Team Manager will also be responsible for:

• Lead, coach and develop a team of HR Advisors
• Drive quality, performance and service KPIs
• Act as an escalation point for complex employment matters and service issues
• Conduct performance reviews, quality assessments and formal meetings where required
• Oversee daily operational performance and report into senior leadership
• Support recruitment, training and retention initiatives
• Contribute to strategic projects and continuous improvement
• Drive growth and retention across the Scottish client base

About You

• Proven experience leading high-performing teams in a fast-paced environment
• Strong commercial awareness and operational mindset
• Excellent employment law and HR knowledge
• Confident handling escalations, complaints and complex people matters
• Resilient, solutions-focused and able to work under pressure
• Strong organisational and stakeholder management skills

This is an excellent opportunity for a driven leader looking to make a significant impact within a growing, performance-focused environment.

The Portfolio Group are acting on behalf of our client in recruiting for this position.