HR Advisor

EDF (UK); Hove; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a proactive HR Advisor to join their dynamic AskHR team. This role offers a unique opportunity to provide first-class customer service and HR support, addressing queries and guiding employees through HR policies. You will be instrumental in fostering an inclusive environment while promoting self-service tools. With a competitive salary and a range of benefits, including enhanced parental leave and health insurance, this position is perfect for someone looking to make a meaningful impact in HR. Embrace flexibility and collaboration in a role that supports your career aspirations while contributing to the company's mission of achieving Net Zero.

Benefits

Enhanced Parental Leave

Electric Vehicle Leasing

Health Insurance

Product Discounts

Critical Illness Insurance

Technology Vouchers

Gym Membership

Season Ticket Loans

Qualifications

• Experience in HR shared service or administration environment.
• Proficient in IT with data entry experience.

Responsibilities

• Manage live chat queries and provide HR policy advice.
• Document inquiries and manage HR data in compliance with laws.

Skills

Customer Service

Communication Skills

IT Proficiency

Data Entry

Problem Solving

Education

HR Certification

Tools

HR Ticketing System

Job description

Join to apply for the HR Advisor role at EDF (UK)

2 days ago Be among the first 25 applicants

Join to apply for the HR Advisor role at EDF (UK)

About The Role

Do you have experience working within HR? Are you able to demonstrate success in a HR shared service or administration environment?

If so, we’re looking for a HR Advisor to join our AskHR team here at EDF on a 12-month fixed term contract and would love to hear from you!

The work of our Employee Services team is critical to supporting the business, line managers and employees in all things HR. Within Employee Services, our AskHR team provide the HR face to the business and our AskHR services need to be delivered with passion and commitment, providing a consistently great customer experience, meeting all policy and compliance requirements.

As an AskHR Advisor, you will be part of a team providing first-class customer service to the business, being the first point of contact for all HR related queries via our Live Chat platform and email, supported by our ticketing system.

The team is responsible for the ownership and resolution of all general HR inquiries as well as offering accurate, effective, and relevant first-line HR policy advice to both employees and managers on topics like performance management, first-line grievance, Occupational Health and workplace wellbeing advice, sickness absence, and disciplinary procedures.

Pay, Benefits And Culture

Alongside a salary of £27,500, potential to earn a 5% bonus, 28 days holiday plus bank holidays, and a market-leading pension scheme, your package includes a range of benefits, from the big and formal to the small and personal. These include enhanced parental leave, electric vehicle leasing, health insurance, product discounts, critical illness insurance, technology vouchers, gym membership, and season ticket loans.

At EDF UK, we embrace flexibility and support diverse working arrangements, whether in office, on-site, or remote, fostering collaboration, connection, and comfort. We are committed to equity, diversity, and inclusion, aiming for an inclusive environment where everyone's background and experiences are valued. We typically meet in Hove once a month; otherwise, you can work remotely or in the office as you prefer.

We are a disability confident employer and will support your application with reasonable adjustments if needed.

We pride ourselves on fostering a dynamic, inclusive environment where diversity drives innovation. Success means different things to different people, and we support your pursuit of a career that is meaningful to you.

What You’ll Be Doing

As an AskHR Advisor, you will manage live chat queries, collaborating with HR teams and business stakeholders to ensure inquiries are resolved within SLA. You will promote self-service and coach users to utilize available tools effectively.

You will provide HR advice on policies and procedures, accurately document enquiry details, and manage HR data in line with Data Protection laws. Ensuring high accuracy and confidentiality in all communications is essential.

Occasionally, you may participate in projects across HR systems, processes, and procedures.

Who You Are

• Proficient in IT, with experience in data entry into database systems, high accuracy and typing speed.
• Excellent customer service and communication skills.
• Resilient, proactive, and motivated to streamline processes.
• Capable of providing constructive feedback and suggestions for improvement.
• A team player who supports colleagues and encourages new ideas.

Closing date for applications: 14.05.2025

Contract: 12-month fixed term, full-time

Location: Flexible/Home working

What's in it for you?

Success is personal. Join us to help Britain achieve Net Zero.