HR Administrator

Doocey Group; Tipton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Doocey Group in Tipton is seeking an HR Administrator to support the HR Officer and the wider business across the employee lifecycle. You will act as the liaison between Payroll, HR, Supervisors, Managers, and staff, ensuring smooth communication and timely processing of requests and queries.

The role requires strong organisational skills, discretion with confidential information, and a proactive, customer-focused approach to day-to-day HR administration and onboarding processes.

Qualifications

• Excellent written and verbal communication.
• Strong organisational and time management skills.
• Discretion handling confidential information.
• Proactive and adaptable to a fast-paced environment.

Responsibilities

• Act as the first point of contact for HR and payroll queries.
• Support onboarding, induction and offboarding of employees.
• Prepare employment contracts and offer letters.
• Coordinate IT access and ID badge creation for new starters.
• Maintain HR trackers and employee records.
• Attend HR meetings and distribute actions.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organisational skills

Discretion

Education

GCSE/Equivalent

Tools

Microsoft Office

Job description

Job Title

HR Administrator

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Tipton

Our Company

Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do.

Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment.

As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.

The Role

The position of HR Administrator at Doocey Group offers an excellent opportunity to gain further experience in the HR field. The successful candidate will be essential in supporting both the HR Officer and the wider business throughout the employee life cycle in an efficient and performance-oriented manner. You will serve as the liaison between Payroll, HR, Supervisors, Managers, and employees, ensuring smooth communication and prompt resolution of requests and questions. In addition, providing critical administrative support across all aspects of our people processes and services.

Responsibilities

• Act as the first point of contact for HR and payroll queries, ensuring resolution within HR SLAs.
• Support reception with overflow calls and provide reception cover when required.
• Manage HR inboxes and maintain effective communication across the business.
• Keep HR trackers, employee records and HR systems accurate and up to date.
• Support the onboarding, induction and offboarding of employees.
• Prepare employment contracts, offer letters and contractual amendments.
• Coordinate IT access, system setup and ID badge creation for new starters.
• Manage Driver Check records, including licence verification and compliance monitoring.
• Liaise with managers and departments regarding starters, leavers, absences and pay changes.
• Schedule interviews and support recruitment activities.
• Communicate onboarding requirements and conduct Right to Work checks.
• Coordinate training activities and maintain training records.
• Attend HR meetings, take minutes and distribute actions as required.
• Support careers fairs, recruitment events and work experience placements.
• Assist with employee engagement initiatives and company events.
• Provide administrative support, including reporting, filing and correspondence.
• Support the continuous improvement of HR processes and services.
• Ensure compliance with company policies, procedures and relevant legislation.
• Provide cover for HR colleagues and contribute to team objectives.

Technical Skills & Experience

• Personable, approachable and professional manner.
• Strong interpersonal skills with the ability to build relationships at all levels.
• Excellent verbal and written communication skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong organisational, time management and prioritisation skills.
• Proactive, self-motivated and adaptable approach to work.
• High level of accuracy and attention to detail.
• Ability to work to deadlines and perform effectively under pressure.
• Previous administration experience desirable but not essential.

Qualifications & Training

• Good working knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• GCSE Grade 4 (C) or above, or equivalent qualifications.

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.