HR Administrator

Doocey Group; Tipton Green; On-site; GBP 21,000 - 27,000; Full time

Job summary

Doocey Group is seeking an HR Administrator to support the HR Officer and wider business across the employee lifecycle. The role involves liaising between Payroll, HR, Supervisors, Managers and employees, ensuring clear communication and timely responses.

You will handle onboarding and offboarding, prepare contracts, manage personnel records, and assist with recruitment activities. A strong focus on accuracy, discretion and professional conduct is essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build relationships at all levels.
• Proactive, self-motivated and adaptable with high attention to detail.

Responsibilities

• Act as first point of contact for HR and payroll queries; resolve within SLAs.
• Support onboarding, induction and offboarding processes.
• Prepare employment contracts, offer letters and amendments; coordinate IT access and ID badges.
• Maintain HR records, trackers and HR systems; manage HR inboxes and communications.
• Assist with recruitment activities and interview scheduling; support careers events.

Skills

Interpersonal skills

Communication

Time management

Professional polish

Education

GCSE 4/C or above

Tools

Microsoft Office

Job description

The position of HR Administrator at Doocey Group offers an excellent opportunity to gain further experience in the HR field. The successful candidate will be essential in supporting both the HR Officer and the wider business throughout the employee life cycle in an efficient and performance-oriented manner. You will serve as the liaison between Payroll, HR, Supervisors, Managers, and employees, ensuring smooth communication and prompt resolution of requests and questions. In addition, providing critical administrative support across all aspects of our people processes and services.

• Act as the first point of contact for HR and payroll queries, ensuring resolution within HR SLAs.
• Support reception with overflow calls and provide reception cover when required.
• Manage HR inboxes and maintain effective communication across the business.
• Keep HR trackers, employee records and HR systems accurate and up to date.
• Support the onboarding, induction and offboarding of employees.
• Prepare employment contracts, offer letters and contractual amendments.
• Coordinate IT access, system setup and ID badge creation for new starters.
• Manage Driver Check records, including licence verification and compliance monitoring.
• Liaise with managers and departments regarding starters, leavers, absences and pay changes.
• Schedule interviews and support recruitment activities.
• Communicate onboarding requirements and conduct Right to Work checks.
• Coordinate training activities and maintain training records.
• Attend HR meetings, take minutes and distribute actions as required.
• Support careers fairs, recruitment events and work experience placements.
• Assist with employee engagement initiatives and company events.
• Provide administrative support, including reporting, filing and correspondence.
• Support the continuous improvement of HR processes and services.
• Ensure compliance with company policies, procedures and relevant legislation.
• Provide cover for HR colleagues and contribute to team objectives.
• Personable, approachable and professional manner.
• Strong interpersonal skills with the ability to build relationships at all levels.
• Excellent verbal and written communication skills.
• Ability to handle confidential and sensitive information with discretion.
• Strong organisational, time management and prioritisation skills.
• Proactive, self-motivated and adaptable approach to work.
• High level of accuracy and attention to detail.
• Ability to work to deadlines and perform effectively under pressure.
• Previous administration experience desirable but not essential.

Qualifications & Training

• Good working knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• GCSE Grade 4 (C) or above, or equivalent qualifications.

Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do.

Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment. As we approach a turnover of 100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.