HR Admin Assistant

West Midlands Police; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

West Midlands Police is looking for an HR Admin Assistant to deliver exceptional customer service while supporting HR functions. This role requires strong communication skills and a proactive approach to enhance customer satisfaction. Join a dedicated team focused on community safety and well-being.

Qualifications

• Proactive individual with a passion for customer service.
• Strong communication skills and ability to engage with diverse people.
• Collaborative team player thriving in goal-oriented environments.

Responsibilities

• Assist in delivering first-class customer services across multiple channels.
• Respond promptly to customer inquiries via various methods.
• Provide innovative recommendations to improve service quality.

Skills

Customer Service

Communication

Collaboration

Proactivity

Job description

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Clearance Level: DV, SC, None / Undisclosed

Sector: Policing, Counter Terrorism, Investigation, Surveillance

Job Type: Permanent

Job Title: HR Admin Assistant

West Midlands Police is seeking a dynamic and passionate HR Admin Assistant to join our team! This is an exciting opportunity to provide first-class, multi-channel, customer-focused services while contributing to the safety and wellbeing of the West Midlands region.

Key Responsibilities

• Assist in delivering first-class customer services across multiple channels.
• Become knowledgeable in all aspects of HR policies, processes, systems, service level agreements, and performance targets.
• Collaborate with a goal-oriented team to achieve outstanding outcomes for our customers.
• Respond promptly to customer inquiries via face-to-face interactions, emails, phones, and letters, ensuring all services are delivered right the first time, on time, and in the simplest manner.
• Place the customer experience at the heart of every service delivered.
• Actively promote the use of self-service and new ways of working, empowering customers with the tools they need.
• Provide innovative recommendations to improve service quality, cost-effectiveness, and overall customer satisfaction.

What We're Looking For

• A proactive individual with a passion for customer service and a drive to excel in your role.
• Strong communication skills and the ability to engage with a diverse range of people.
• A keen willingness to learn and quickly fill knowledge gaps.
• A collaborative team player who thrives in a goal-oriented environment.

Additional Information

Behaviour and Accountability: Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and their right to privacy may be limited in certain circumstances to ensure accountability and uphold professional standards.

Vetting: Successful applicants will need to pass Recruitment Vetting and Counter Terrorism Clearance, including a full background and financial disclosure.

Medical: Appointment dependent on medical checks, which may include drugs and fitness tests.

Hours: Monday to Friday, 08:00 - 16:00

Interviews: Dates to be confirmed.

Contact: For more information, contact Natalie James-Wall at [e-mail] or Rohini Begum at [e-mail].

Equality and Diversity

West Midlands Police is a Disability Confident Leader and operates a 'Disability Confident Interview Scheme' to promote fair opportunities. We are committed to diversity and inclusion, maximising the potential of people from all backgrounds to deliver the best service for our communities.