Administrative Assistant, JewelCast - Jewellery Quarter, Birmingham

TN United Kingdom; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Birmingham's Jewellery Quarter is seeking a full-time Administrative Assistant. The role involves supporting the sales team with order processing and customer inquiries. Candidates should have strong organizational skills and a customer-focused approach. The position offers competitive salary, flexible hours, and various employee benefits.

Benefits

Competitive salary based on experience

Flexible working hours

In-house service discounts

Company pension

One additional day holiday for your birthday

Biannual staff events and parties

Simply Health healthcare cash plan

Qualifications

• Strong work ethic and willingness to learn.
• Keen eye for detail.
• Customer service experience.

Responsibilities

• Order entry and processing incoming and outgoing post.
• Responding to customer queries via email, phone, and in person.
• Liaising closely with other departments.

Skills

Customer service

Organizational skills

Job description

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Administrative Assistant, JewelCast - Jewellery Quarter, Birmingham, Birmingham

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Client:

JewelCast

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b3210ff6d2ce

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Supporting the work of the Jeweller since 2006

Administrative Assistant

JewelCast is primarily a casting company specialising in high-quality precious metal castings. In addition, we offer an exciting range of in-house CAD design, 3D printing, and mould cutting services.

We have recently moved into a beautifully restored building in the heart of Birmingham's historic Jewellery Quarter, featuring modern facilities and state-of-the-art equipment in each department.

About the Role

A full-time position is available for an experienced administrative assistant to work in the sales office of JewelCast.

This role is entirely administrative, involving assisting customers with order placement, dispatch, and general inquiries as part of the busy sales team. We seek a candidate with strong customer service skills and organizational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure and following strict administrative processes.

Responsibilities

1. Order entry
2. Processing incoming and outgoing post
3. Responding to customer queries via email, phone, and in person
4. Liaising closely with other departments

Requirements

1. A strong work ethic and willingness to learn
2. A keen eye for detail
3. Customer service experience

What We Offer

• Competitive salary based on experience
• Flexible working hours
• In-house service discounts
• Company pension
• One additional day holiday for your birthday
• Biannual staff events and parties
• Simply Health healthcare cash plan

How to Apply