Administrative Assistant

Benchpeg Ltd.; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative company in the heart of Birmingham's Jewellery Quarter as an Administration Assistant. This full-time role involves supporting the sales office by assisting customers with their orders and ensuring smooth operations in a busy environment. Ideal candidates will have strong communication skills, excellent organizational abilities, and a keen eye for detail. You'll thrive in a collaborative team, where customer service is at the forefront of everything we do. Enjoy a competitive salary, company pension, and unique perks like an extra holiday for your birthday. If you're ready to make a difference, we want to hear from you!

Benefits

Company Pension

Extra Day Holiday for Birthday

Biannual Staff Events

Healthcare Cash Plan

Qualifications

• Strong work ethic and willingness to learn.
• Ability to work under pressure and adhere to processes.

Responsibilities

• Processing incoming and outgoing post.
• Responding to customer queries via email, phone, and in person.
• Liaising with other departments.

Skills

Customer Service Communication

Organizational Abilities

Attention to Detail

Teamwork

Education

High School Diploma

Job description

Supporting the work of the Jeweller since 2006

JewelCast is primarily a casting company specialising in high quality precious metal castings. In addition to this we offer an exciting range of in-house CAD design, 3D printing and mould cutting services.

We have recently moved into a beautifully restored building in the heart of Birmingham’s historic Jewellery Quarter, and the new site features modern facilities and state-of-the-art equipment in each department.

About the Role

A full time position has become available for an experienced administration assistant to work in the sales office of Jewelcast.

This position is entirely administrative. It involves assisting customers with everything from placing orders to getting items dispatched as part of the busy sales office team. We are seeking an individual with strong customer service communication, and organizational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure, and adhering to stringent administation processes.

Responsibilities

• Processing of incoming and outgoing post.
• Responding to customer queries by email or over the phone and in person.
• Liaising and working closely with other departments

Requirements

• A strong work ethic and willingness to learn

What We Offer

• Competitive salary based on experience
• Company pension
• 1 extra day holiday for your birthday
• Biannual staff events/parties
• Simply Health healthcare cash plan

How to Apply

To apply please send a CV and covering letter to us using the application form.

An informal interview will be followed by a working trial.

We look forward to hearing from you!

About Us

JewelCast began in 2001 there was a gap in the market for a good quality casting company who could serve the jewellery trade.

We are very lucky to call the historic Jewellery Quarter in Birmingham our home and we are proud to be a part of a wonderful community and trade.

Since we started, we have continued to grow and evolve which has allowed us to adapt to the ever-changing market and needs of our customers and seen us invest in and embrace new technology such as 3D printing.

For us customer service is at the heart of everything we do, and we want you to feel valued and to know that we are always here to help.

We pride ourselves on the quality of our castings with thorough Quality Control checks throughout the casting process and with staff who are extremely knowledgeable and with a passion for what they do.

All you need to do is upload your CV, along with your telephone number, email address, and a message for the recruiter, using the form below.

If they receive a high volume of applications, the recruiter may not inform you if yours has been unsuccessful. However, if they’re impressed with your application, they’ll let you know.

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3. Click the upload button to upload your CV. It must be a doc, docx, pdf, txt or odt file.

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4. Finally, click the Apply for Job button to submit your application.

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