HP Frameworks Administrator & Customer Support

The Channel Recruiter Ltd.; Livingston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5 2e

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is seeking an organised HP Frameworks Administrator to join our Livingston team. You will oversee HP product administration across customer frameworks and contracts, process requests, and respond to queries with accuracy and professionalism.

Join a team focused on delivering outstanding customer experiences, managing records, and coordinating with internal and external stakeholders to ensure timely resolution and great service outcomes.

Qualifications

• Experience in customer service, administration or coordination roles.
• Excellent attention to detail and strong organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the ability to learn new systems quickly.
• Strong written and verbal communication skills.
• Ability to enter and maintain information accurately.
• Professional and positive approach with customers.
• Ability to take ownership of queries and see them through to resolution.

Responsibilities

• Managing the administration of HP products across relevant customer frameworks and contracts.
• Processing customer requests and ensuring information is entered accurately across internal systems.
• Responding to customer queries via phone and email in a professional and timely manner.
• Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
• Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
• Monitoring outstanding actions and following these through to resolution.
• Supporting the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.
• Taking ownership of customer queries and escalating issues where required.
• Building positive relationships with customers and colleagues to ensure a great customer experience.

Skills

Customer service

Administration

Coordination

Attention to detail

Organisational skills

IT systems

Job description

XMA is seeking an organised HP Frameworks Administrator to join our Livingston team. You will oversee HP product administration across customer frameworks and contracts, process requests, and respond to queries with accuracy and professionalism.

Join a team focused on delivering outstanding customer experiences, managing records, and coordinating with internal and external stakeholders to ensure timely resolution and great service outcomes.