Administrator

Confidential; Livingston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday (rising to 30)

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is seeking an organised HP Frameworks Administrator to join the Livingston team, handling HP product administration across customer frameworks and contracts. You will process requests, input data accurately and respond to queries with professionalism.

The role emphasizes meticulous records, proactive communication, and collaboration with internal teams to ensure timely progress and resolution of issues.

Qualifications

• Previous experience in customer service, administration or coordination.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.

Responsibilities

• Manage administration of HP products across customer frameworks and contracts.
• Process customer requests and ensure information is entered accurately across internal systems.
• Respond to customer queries by phone and email in a professional and timely manner.
• Liaise with internal teams, customers and HP to progress requests smoothly.
• Maintain accurate records, update systems and keep stakeholders informed of progress.
• Taking ownership of customer queries and escalating issues where required.
• Support the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.

Skills

Attention to detail

Organisational skills

Multi-tasking

IT skills

Written and verbal communication

Team player

Ownership of queries

Customer service mindset

Job description

Job title: HP Frameworks Administrator

Location: Livingston

Salary: £25,000 p/a

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

We re looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston.

What you will be doing:

• Managing the administration of HP products across relevant customer frameworks and contracts.
• Processing customer requests and ensuring information is entered accurately across internal systems.
• Responding to customer queries via phone and email in a professional and timely manner.
• Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
• Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
• Monitoring outstanding actions and following these through to resolution.
• Supporting the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.
• Taking ownership of customer queries and escalating issues where required.
• Building positive relationships with customers and colleagues to ensure a great customer experience.

What we re looking for:

• Previous experience in a customer service, administration or coordination role.
• Excellent attention to detail and strong organisational skills.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.
• The ability to enter and maintain information accurately.
• A professional and positive approach when dealing with customers.
• The confidence to take ownership of queries and see them through to resolution.
• The ability to work effectively as part of a team.

At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology while creating a workplace where people can grow, belong and do their best work. If you're looking for a role where your contribution matters, we'd love to hear from you.

Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing technical expertise, service management or operational support, you'll play an important role in helping our customers succeed.

Together, we turn ambition into achievement.

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you.