HP Frameworks Admin – Private Healthcare & Pension

Confidential; Livingston; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday (rising to 30)

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is seeking an organised HP Frameworks Administrator to join the Livingston team, handling HP product administration across customer frameworks and contracts. You will process requests, input data accurately and respond to queries with professionalism.

The role emphasizes meticulous records, proactive communication, and collaboration with internal teams to ensure timely progress and resolution of issues.

Qualifications

• Previous experience in customer service, administration or coordination.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.

Responsibilities

• Manage administration of HP products across customer frameworks and contracts.
• Process customer requests and ensure information is entered accurately across internal systems.
• Respond to customer queries by phone and email in a professional and timely manner.
• Liaise with internal teams, customers and HP to progress requests smoothly.
• Maintain accurate records, update systems and keep stakeholders informed of progress.
• Taking ownership of customer queries and escalating issues where required.
• Support the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.

Skills

Attention to detail

Organisational skills

Multi-tasking

IT skills

Written and verbal communication

Team player

Ownership of queries

Customer service mindset

Job description

XMA is seeking an organised HP Frameworks Administrator to join the Livingston team, handling HP product administration across customer frameworks and contracts. You will process requests, input data accurately and respond to queries with professionalism.

The role emphasizes meticulous records, proactive communication, and collaboration with internal teams to ensure timely progress and resolution of issues.