HP Frameworks Administrator - Customer Ops & IT Systems

Xma; Livingston; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Private Healthcare

Pension

25 days holiday rising to 30 over 5年年

Group Life Insurance

Income Protection

Gym Discounts

Employee of the Quarter

Employee Referral program

Job summary

XMA is seeking an organised HP Frameworks Administrator to join our Livingston team. You will manage administration around HP products and framework requirements, processing orders and customer data accurately while acting as a key contact for customers and internal stakeholders.

You will handle queries via phone and email, liaise with internal teams and HP, maintain records, and ensure timely progress. A professional, detail‑oriented/ownership mindset and strong teamwork are essential.

Qualifications

• Previous experience in a customer service, administration or coordination role.
• Excellent attention to detail and strong organisational skills.
• The ability to manage multiple tasks and prioritise effectively.
• Good IT and systems skills, with the confidence to learn new systems quickly.
• Strong written and verbal communication skills.
• The ability to enter and maintain information accurately.
• A professional and positive approach when dealing with customers.
• The confidence to take ownership of queries and see them through to resolution.
• The ability to work effectively as part of a team.

Responsibilities

• Managing the administration of HP products across relevant customer frameworks and contracts.
• Processing customer requests and ensuring information is entered accurately across internal systems.
• Responding to customer queries via phone and email in a professional and timely manner.
• Liaising with internal teams, customers and HP to ensure requests are progressed smoothly.
• Maintaining accurate records, updating systems and keeping stakeholders informed of progress.
• Monitoring outstanding actions and following these through to resolution.
• Supporting the wider team with day-to-day administration and customer service activities.
• Ensuring processes and agreed service levels are followed.
• Taking ownership of customer queries and escalating issues where required.
• Building positive relationships with customers and colleagues to ensure a great customer experience.

Skills

Customer service

Administration

Coordination

Attention to detail

Organisation

Task management

IT literacy

Written communication

Verbal communication

Teamwork

Ownership

Tools

CRM

Order management

Tracking systems

Job description

XMA is seeking an organised HP Frameworks Administrator to join our Livingston team. You will manage administration around HP products and framework requirements, processing orders and customer data accurately while acting as a key contact for customers and internal stakeholders.

You will handle queries via phone and email, liaise with internal teams and HP, maintain records, and ensure timely progress. A professional, detail‑oriented/ownership mindset and strong teamwork are essential.