Housing Workers

YMCA Doncaster; Doncaster; On-site; GBP 19,000 - 27,000; Full time

Job summary

YMCA Doncaster is seeking Housing Workers to support a 24-hour, year-round accommodation project for young people. You will oversee daily operations, conduct regular patrols, handle administrative duties, and liaise with emergency services as needed.

You will work independently on shift, keeping detailed records and ensuring safety and security across the premises. A flexible approach to tasks and strong communication skills are essential for this role.

Responsibilities

• Attend shifts reliably and on time to provide continuous cover.
• Carry out daily administrative tasks including rent collection and handling calls per procedure.
• Manage client move-ins and move-outs, inductions, benefit applications and related paperwork.
• Provide a visible security presence, patrol premises and address arising issues.
• Ensure that buildings and entry points are secure.
• Clean communal areas, bathrooms, toilets and vacant bedrooms as needed.
• Act as the professional point of contact with emergency and statutory services.
• Monitor CCTV and liaise with police to prevent damage to YMCA Doncaster premises.
• Record incidents, logs, visitors and other security matters accurately.
• Maintain hygiene, fire and safety checks and routine inspections.
• Supervise access to laundry and loan of household equipment.
• Engage with YMCA Doncaster's support programmes and assist clients to engage.

Job description

Our Housing Workers wear many different hats, including administration, maintaining security, carrying out repairs and providing a little wisdom to the 30 young people who live in our supported accommodation project. They are the steady, reliable presence from the first contact when a young person asks to move in with us, right through to the day they are ready to move into a place of their own.

The work is varied, interesting and sometimes challenging - we need people who are flexible and able to turn their hands to a range of different things during each shift. You will be overseeing the building and the behaviour of thirty young people, and no day is ever predictable.

You will be working alone, responsible for everything that happens on your watch. You will be carrying out regular patrols to make sure all is well, and keeping clear, detailed records of everything that happens. If something needs to be addressed, you will be dealing with it - that might include a cleaning task, dealing with anti-social behaviour or damage, investigating an incident or liasing with the emergency services.

At the start and end of your shift, there will be a short handover session with the next person - but most of your communication with the rest of the team will be in writing using our online and written systems.

We offer genuinely meaningful work, a good rate of pay, reliable income and great colleagues.

MAIN RESPONSIBILITIES

• To attend shifts reliably and on time in order to ensure continuous cover.
• To carry out daily administrative tasks, including taking rent, answering telephone calls and providing appropriate information to callers in accordance with procedure.
• To be responsible for client interviews, move-ins and move-outs, including inductions, benefit applications and accompanying paperwork.
• To provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.
• To ensure that buildings and entry points are secure.
• To clean communal areas, bathrooms, toilets and vacant bedrooms as needed.
• To act as the professional point of contact with the emergency and statutory services.
• To monitor CCTV screens and deal with issues arising, and to liaise with police where needed to prevent damage to the YMCA's premises and / or property.
• To ensure that any incidents relating to security, safety, disorder, damage and similar are dealt with to the limits of the position's authority, including informing the relevant manager where necessary.
• To maintain accurate shift logs of patrols, incidents, visitors and other security matters.
• To carry out maintenance tasks, and to oversee contractors as specified by the relevant manager.
• To conduct and record routine checks on hygiene, fire and other safety provisions.
• To supervise access to the laundry and the loan of household equipment.
• To take appropriate steps to ensure engagement with YMCA Doncaster's support and other programmes, and to take action where a client is unable or unwilling to engage.
• To develop and maintain professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• To work to the policies and procedures of YMCA Doncaster.
• To participate in a varied rota contributing to the provision of a 24 hour, year round service.