Casual Housing Duty Worker

YMCA Robin Hood Group; Mansfield; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

DBS check paid by YMCA

Job summary

YMCA Robin Hood Group in Mansfield is seeking flexible Housing Duty Workers to cover holidays, sickness and busy periods. You will be the first point of contact for residents, support daily needs, manage incidents and help keep the building safe.

This casual role offers variety with shifts arranged to fit your availability, and an opportunity for training and development within a supportive housing setting.

Qualifications

• Experience in supported housing with vulnerable adults and young people (16–25).
• Ability to work flexibly, including days, evenings, nights, and weekends.
• Good communication and boundary-setting skills.

Responsibilities

• Provide support to residents and respond to incidents and emergencies.
• Assist with admin tasks, rent queries, and payments where needed.
• Support building safety and fire safety procedures.
• Assist with housekeeping and facilities duties as required.
• First point of contact for residents and liaise with external agencies.

Skills

Communication skills

Conflict management

First aid

Teamwork

Job description

Are you looking to work flexibly whilst doing a role with purpose? We are looking to add new Housing Duty Workers to our Casual team, providing cover for holidays, sickness and busy periods.If you are looking to work in a role which is meaningful, interesting and makes a real difference to people every day but you cannot commit to regular hours, this could be the perfect role for you. Whether we need cover for holidays, sickness or long term absence, we have a valuable team of casual staff who support the running of our hostel.Regardless if you can commit to 1 shift a week or 5, we are really flexible to work around your availability and share our rota as far in advance as possible for you to be able to select the shifts that suit your other commitments.As to be expected, there can be a requirement for cover with short notice but we try wherever possible to give as much notice as possible. Shifts could include working days, evenings, nights and weekends so we can really offer you a huge amount of flexibility to find shifts which match your free time.

Our Housing Duty Workers are at the heart and soul of our housing team; being the first person most of our residents come into contact with; you will be there to support them with anything they need but also oversee the smooth running of the building in general. You will be share in our belief that everyone should have a fair chance to discover who they are and what they can become.

Job Description

Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might crop up while you are on shift. This is the perfect role for anyone who enjoys variety, loves being busy and thrives off never being able to predict exactly what will happen that day!

You will support our residents by:

• Providing advice and assistance
• Providing keys/replacements where needed.
• Collecting rent payments and dealing with queries or charges relating to rent payments
• Taking the time to ensure they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement
• Taking payments
• Providing first aid
• Responding to fire alarms
• Being a first point of call when dealing with incidents, including emergencies, including liaising with the police and other agencies to prevent damage/harm to our residents and buildings.
• Crisis Management and incident reporting.
• If needed, undertake facilities/domestic duties to maintain the upkeep of our building.

You will also support applications from prospective residents, helping with form filling in etc as well as signposting other agencies who may be able to help them.

Why Work for Us?

We are looking for someone ideally with experience of working in supported housing with vulnerable adults and young people aged 16-25 years old. However, we are also happy and able to give you the training and development to start your career in Housing. You will need to have an understanding of the needs of people who may have drug, alcohol and other issues. Regardless of your background, you will be confident to deal with difficult situations and handle conflict appropriately. This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security and much more.

This role will really push your personal skills as we are looking for someone, regardless of experience who can:

• Work with minimal supervision, use initiative, work alone and work as part of a team
• Respond quickly and effectively to emergencies
• Deal with conflict, manage aggressive behaviour and diffuse situations effectively
• Talk to people of all background and abilities, with excellent communication skills
• Form and maintain relationships with appropriate professional boundaries

If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualification, there may also be the opportunity to move into a permanent role as positions become available.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.