Housing Worker

YMCA Doncaster; Doncaster; On-site; GBP 14,000 - 21,000; Full time

Job summary

YMCA Doncaster is seeking Housing Workers to support 30 young residents in our housing project. You will oversee building, behaviour, and daily operations, including patrols and incident reporting.

The role is varied, requires reliability, written communication, and the ability to carry out maintenance tasks and cleaning. You will work alone on shifts and contribute to a 24-hour, year-round service.

We offer meaningful work, a good rate of pay, reliable income and great colleagues.

Qualifications

• Able to complete forms and paperwork accurately.
• Able to understand and follow written instructions and standard procedures.
• Able to communicate in writing, including recording shift logs and completing incident reports.
• Able to carry out patrols indoors and outdoors, including stairways.
• Able to carry out cleaning tasks and basic maintenance/repairs.
• Able to work reliably on shifts and alone without supervision.
• Respectful handling of confidential information and professional boundaries.
• Ability to engage with young people and support their development.

Responsibilities

• Attend shifts reliably and on time to ensure continuous cover.
• Carry out daily administrative tasks, including taking rent and answering calls.
• Manage client move-ins/move-outs, inductions and related paperwork.
• Provide a visible security presence, patrolling premises and addressing issues.
• Ensure buildings and entry points are secure.
• Clean communal areas, bathrooms and vacant bedrooms as needed.
• Liaise with emergency services and professionals as required.
• Monitor CCTV and coordinate with police to prevent damage.
• Maintain shift logs and incident records accurately.
• Oversee contractors for maintenance tasks and routine safety checks.
• Develop professional relationships with residents and staff while maintaining confidentiality.
• Participate in a 24-hour, year-round rota.

Skills

Patrol duties

Record keeping

Written communication

Maintenance tasks

Cleaning

Conflict management

Independent working

Confidentiality

Tools

Security systems

Job description

Our Housing Workers wear many different hats, including administration, maintaining security, carrying out repairs and providing a little wisdom to the 30 young people who live in our supported accommodation project. They are the steady, reliable presence from the first contact when a young person asks to move in with us, right through to the day they are ready to move into a place of their own.

The work is varied, interesting and sometimes challenging – we need people who are flexible and able to turn their hands to a range of different things during each shift. You will be overseeing the building and the behaviour of thirty young people, and no day is ever predictable.

You will be working alone, responsible for everything that happens on your watch. You will be carrying out regular patrols to make sure all is well, and keeping clear, detailed records of everything that happens. If something needs to be addressed, you will be dealing with it – that might include a cleaning task, dealing with anti-social behaviour or damage, investigating an incident or liasing with the emergency services.

At the start and end of your shift, there will be a short handover session with the next person – but most of your communication with the rest of the team will be in writing using our online and written systems.

We offer genuinely meaningful work, a good rate of pay, reliable income and great colleagues.

MAIN RESPONSIBILITIES

• - To attend shifts reliably and on time in order to ensure continuous cover.
• - To carry out daily administrative tasks, including taking rent, answering telephone calls and providing appropriate information to callers in accordance with procedure.
• - To be responsible for client interviews, move-ins and move-outs, including inductions, benefit applications and accompanying paperwork.
• - To provide a visible security presence, patrolling premises as scheduled and dealing with issues arising.
• - To ensure that buildings and entry points are secure.
• - To clean communal areas, bathrooms, toilets and vacant bedrooms as needed.
• - To act as the professional point of contact with the emergency and statutory services.
• - To monitor CCTV screens and deal with issues arising, and to liaise with police where needed to prevent damage to the YMCA’s premises and / or property.
• - To ensure that any incidents relating to security, safety, disorder, damage and similar are dealt with to the limits of the position’s authority, including informing the relevant manager where necessary.
• - To maintain accurate shift logs of patrols, incidents, visitors and other security matters.
• - To carry out maintenance tasks, and to oversee contractors as specified by the relevant manager.
• - To conduct and record routine checks on hygiene, fire and other safety provisions.
• - To supervise access to the laundry and the loan of household equipment.
• - To take appropriate steps to ensure engagement with YMCA Doncaster’s support and other programmes, and to take action where a client is unable or unwilling to engage.
• - To develop and maintain professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
• - To work to the policies and procedures of YMCA Doncaster.
• - To participate in a varied rota contributing to the provision of a 24 hour, year round service.

- Able to complete forms and paperwork accurately (please show this when completing your application).- Able to understand and follow written instructions and standard procedures.- Able to communicate in writing, including recording shift logs and completing incident reports on paper and on computer.- Able to carry out patrols, indoors and outdoors, including stairways.- Able to carry out cleaning tasks.- Able to carry out maintenance and repairs, including painting, repairing damage and household DIY.- Able to attend shifts reliably and on time.- Able to work alone safely, deal with whatever comes up and complete tasks without supervision.- Common sense in working with young people and encouraging them to be capable, responsible adults.- Able to maintain confidentiality and professional boundaries, recognising the difference between being friendly and being a friend.- Able to communicate well with everyone, including professionals in authority, people who speak English as an additional language and those who have communication differences.- Sufficient presence and confidence to deal with difficult and demanding situations, including conflict and aggression.- Flexibility to fill in / cover hours where possible as part of the team of Housing Workers.