Community Housing Manager

Places for People Living Plus; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Part time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme 2%

35 days holiday pro rata

Healthcare cashback

Wellbeing support

Access to Place Rewards

Job summary

Places for People Living Plus is seeking a Community Housing Manager on a part-time basis. You will deliver a customer-focused housing management service across a regional patch, handling tenancy and neighbourhood issues and ensuring safe, well-maintained communities.

You will inspect communal areas, manage anti-social behaviour and tenancy breaches, support customers to sustain tenancies, and oversee service charge budgets while working with internal teams and external partners.

Qualifications

• Experience in housing management across tenures with understanding tenancy law.
• Experience delivering housing/tenancy or neighbourhood management in customer-focused organisations.
• Experience handling housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or sustainment.
• CIH Housing Certificate is advantageous / willingness to work towards.
• Valid full driving licence and access to a vehicle.

Responsibilities

• Deliver a customer-focused housing management service across a regional patch.
• Own tenancy and neighbourhood issues and find practical solutions for customers.
• Regularly inspect communal areas and manage anti-social behaviour cases.
• Oversee service charge budgets and coordinate with internal teams and external partners.
• Identify and support vulnerable customers through safeguarding procedures.

Skills

Housing management experience

Tenant relations

Anti-social behaviour handling

Customer-focused service

Full driving licence

Safeguarding awareness

Education

CIH Housing Certificate (advantage)

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

More about your role

As a Community Housing Manager, you'll deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions for our customers. You'll regularly inspect communal areas, manage cases of anti-social behaviour and tenancy breaches, support customers to sustain their tenancies and help ensure our communities remain safe and well maintained. You'll also oversee service charge budgets for the schemes you manage, work closely with internal teams and external partners, and identify and support vulnerable customers through our safeguarding procedures.

This is a part-time role, working full days on Thursday and Friday, plus a half day on Wednesday, with flexibility to work either the morning or afternoon.

Essential criteria

To be considered for this role, you'll need:

• Previous experience working within the housing management experiece across different rented tenures, with an understanding of tenancy law.
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• A CIH Housing Certificate would be an advantage and/or the desire to work towards the qualification
• A valid full driving licence and access to a vehicle

More about you

You’ll have a strong understanding of the issues that can affect customers and their tenancies, including safeguarding and the needs of vulnerable customers. You’ll be comfortable taking ownership of cases, using your initiative to solve problems and working with a diverse range of people. Knowledge of tenancy and estate management, experience building effective partnerships with other agencies and confidence using Microsoft Word, Excel, PowerPoint, Teams and Outlook will help you succeed in the role.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) pro ratawith the option to buy or sell days
• Healthcare cashback plan foreveryday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training,professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus oninclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financialsecurity for your loved ones, alongside access to will writing services to help you plan for the future with confidence

As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [e-mail].

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.