Housing Administrator

Places for People; Broughton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension up to 7%

Bonus scheme 2%

36 days holiday

Healthcare cashback plan

Wellbeing support

Place Rewards discounts

Training & development

Recognition programmes

Inclusion focus

Gym membership

Job summary

Places for People is seeking a proactive Community Housing Coordinator to provide high-quality administration and business support across Homes Plus teams. You will help manage tenancy changes, mutual exchanges, permissions, references, aids and adaptations, and coordinate contractor access to meet compliance requirements.

You will maintain accurate records across key systems, handle invoices and council tax queries, respond to customer enquiries by phone, email or in person, and support

Qualifications

• Experience working in an administrative, coordination or business support role.
• Demonstrable ability to manage multiple tasks and priorities in a busy environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Experience handling customer enquiries and providing admin support to operational teams.

Responsibilities

• Provide admin and business support across Homes Plus teams.
• Assist with tenancy changes, mutual exchanges, permissions and references.
• Coordinate access for contractors to meet compliance requirements.
• Maintain accurate records across key systems and manage alerts/case updates.
• Support lettings and marketing processes, including void management and tenancy creation.
• Raise purchase orders, process invoices and handle payment/council tax queries.

Skills

Administrative experience

Multitasking

Record keeping

Microsoft Office

Customer enquiries

Team support

Tools

Microsoft Excel

Microsoft Word

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do. We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other. Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you. More about your role As a Community Housing Coordinator, you'll provide a high-quality administration and business support service across our Homes Plus teams, helping to ensure customers receive an efficient and responsive service. In this varied role, you'll support a range of housing management activities including tenancy changes, mutual exchanges, permissions, landlord references, aids and adaptations, managing agent contracts and tenancy administration. You'll also assist with lettings and marketing processes, including void management activities, tenancy terminations and tenancy creation.You'll be responsible for maintaining accurate records across key systems, managing alerts and case updates, supporting tenancy enforcement administration and helping to coordinate access for contractors to meet business-critical compliance requirements. You'll also provide financial administration support through raising purchase orders, processing invoices, managing payment enquiries and handling council tax queries. A key part of the role will involve responding to enquiries from customers and colleagues via telephone, email, face-to-face contact and written correspondence. You'll ensure information is accurately recorded, systems remain up to date and customer issues, including complaints, are resolved promptly and effectively.

Essential Criteria

Experience working in an administrative, coordination or business support role. Demonstrable experience managing multiple tasks and priorities within a busy environment. Experience maintaining accurate records and updating databases or case management systems. Proficiency in Microsoft Office applications, including Word, Excel, Outlook and Teams. Experience handling customer enquiries and providing administrative support to operational teams., As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities JBRP1_UKTJ

More about you

You're an organised and proactive individual who enjoys keeping processes running smoothly and taking ownership of your workload. You'll have a positive, can-do attitude and the ability to identify what needs to be done before being asked. You'll be comfortable working independently whilst also supporting colleagues across a wider team. A strong attention to detail, commitment to excellent customer service and ability to manage sensitive information accurately are essential. Experience within social housing and knowledge of housing management systems would be advantageous, although not essential.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 36 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence What's next?