Housing Support & Tenancy Specialist

Honeycomb Group; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

Honeycomb Group is recruiting a Tenancy Sustainment Officer in Stoke-on-Trent. The role focuses on delivering high-quality tenancy sustainment to customers who are vulnerable or have complex needs, within their accommodation in the Stoke-on-Trent area.

You will work with the Tenancy Sustainment Team to provide guidance, support, and enforcement of tenancy terms, ensuring safe and well-maintained properties while supporting residents to achieve sustainable housing, with a focus on customer

Qualifications

• Educated to degree level or equivalent with CIH Level 3 at minimum and willingness to work towards additional qualifications.
• Experience in housing/public facing roles in busy service environments.
• Experience dealing with complex behaviour and challenging circumstances.
• Excellent communication and problem-solving skills are required.
• Full UK Driving Licence with own vehicle for work purposes; DBS check is required.

Responsibilities

• Provide contact, advice, and guidance to customers, including preparing occupancy agreements and information packs.
• Assist with move-in processes to welcome new residents.
• Maintain tenancy conditions and report on property and stock maintenance.
• Handle tenant inquiries and complaints from the community or public.
• Conduct regular property and health and safety inspections and escalate issues.

Skills

Communication

Problem solving

Empathy

Public/customer service

Education

Degree or equivalent

CIH Level 3

Willingness to pursue CIH

Job description

Honeycomb Group is recruiting a Tenancy Sustainment Officer in Stoke-on-Trent. The role focuses on delivering high-quality tenancy sustainment to customers who are vulnerable or have complex needs, within their accommodation in the Stoke-on-Trent area.

You will work with the Tenancy Sustainment Team to provide guidance, support, and enforcement of tenancy terms, ensuring safe and well-maintained properties while supporting residents to achieve sustainable housing, with a focus on customer