Housing Technical Officer

Royal Borough of Windsor and Maidenhead; Thatcham; Híbrido; GBP 27 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

Additional Voluntary Contribution (AVC

Free employee parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts & gym memberships

Resumo da oferta

Royal Borough of Windsor and Maidenhead is seeking a Housing Technical Officer to join the Business Support team on a full-time, permanent basis with hybrid working. The role provides technical support to Housing and Public Protection Services, including Environmental Health and Residential Services.

Key duties include handling enquiries, processing back-office statutory functions, ensuring accurate record-keeping, and supplying data to central government and other bodies.

Qualificações

• Experience in a busy frontline, customer-focused environment.
• Strong IT skills with Word, Excel and MIS experience.
• Excellent written and oral communication; able to present to diverse bodies.
• Ability to work in a multi-disciplinary team.
• Ability to gather information and maintain accurate records.
• Ability to follow procedures and work logically.

Responsabilidades

• Handle enquiries from Customer Services Centre, the public, elected members and staff regarding enforcement services.
• Process complex back-office statutory processes, including grants and similar functions.
• Record and pass service requests to the appropriate service lead for escalation within defined standards.
• Input data into service databases and compile statistics for internal and external bodies.

Conhecimentos

Frontline experience

Customer service

IT skills

Communication skills

Team collaboration

Record keeping

Procedural thinking

Ferramentas

Word

Excel

Management Information Systems

Descrição da oferta de emprego

We have an exciting opportunity for a Housing Technical Officer to join us!

This is a full-time, permanent role with hybrid working, and a salary of £26,895 - £30,132 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Housing Technical Officer to join our Business Support team.

The role:

Under the general direction of the Business Support and Performance Team Leader the post holder will provide full technical support to Housing and Public Protection Services which includes Environmental Health, Residential Services, Commercial Services, Community Safety and Trading Standards teams.

Your role will involve:

• To work as part of a professional team responsible for dealing with enquiries from the Customer Services Centre, members of the public, elected members and other staff within the Council regarding all aspects of enforcement services.
• To process complex back-office statutory processes, including grants and other similar functions.
• Taking responsibility for ensuring that service requests are recorded appropriately and passed to the appropriate service lead for escalation if appropriate; within the clearly defined service standards requirements set by the Authority.
• To be responsible for compiling and inputting all information onto the service’s computer database systems and to ensure effective collation and distribution of statistical information required both within the Authority and by Central Government and other external bodies.

What we are looking for:

• Experience of working in a busy, front line, and customer focused team.
• Good IT skills and experience of a range of IT products, including Word, Excel and Management Information Systems.
• Effective communication skills, orally and in writing, and experience of giving presentations to various bodies.
• Ability to work as part of a multi-disciplinary team.
• Ability to gather information and record accurate records of findings and observations.
• Ability to work in a logical manner following set procedures and instructions.

What we offer:

• 32 days annual leave.
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.