Housing Support Worker (12 month FTC)

Homeless Link; Luton; On-site; GBP 25,000; Full time

Job summary

A leading organization is seeking a passionate Housing Support Worker in Luton. This role involves providing floating support to individuals at risk of homelessness, helping them navigate housing resources, and ensuring successful transitions into stable accommodation. The ideal candidate will have experience with complex backgrounds and a commitment to empowering marginalized individuals.

Benefits

25 days annual leave

Training and development opportunities

Employee Assistance Programme

Reflective Practice sessions

Blue Light Discount Card

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

Qualifications

• Experience working with people from complex backgrounds.
• Knowledge of housing and social needs.
• Ability to influence and negotiate positive outcomes.

Responsibilities

• Conduct proactive outreach to develop personalized support plans.
• Help participants navigate available resources and advocate for their needs.
• Provide follow-up support to ensure tenancy sustainment.

Skills

Interpersonal skills

Negotiation

Decision-making

Flexibility

Job description

Job Title: Housing Support Worker

Location: Luton, floating support service based within the office and around different locations within the community

Salary: £24,500

Shift Pattern: 12-month fixed-term contract, 37.5 hours per week, Monday to Friday 09:00 - 17:00. You may be required to work outside these hours as necessary to meet service requirements.

About the role

This is an exciting new role within a brand new contract to support the referral process from the Housing Solutions teams! The service focuses on providing floating and wraparound support to single applicants at risk of homelessness who are able to live independently. The goal is to develop housing support plans to resolve housing needs and support clients into long-term, stable housing.

In this role, you will conduct proactive outreach to develop personalised support plans, including accessing private rental listings and understanding tenancy application processes. You will help participants navigate available resources such as benefits and support services, advocating for their needs and empowering them in their housing journey. You will work closely with the Landlord Liaison Officer to bridge the gap between participants and private landlords, aiming to prevent homelessness and assist participants in remaining in their accommodation.

You will provide follow-up support to ensure tenancy sustainment and successful transitions into permanent housing. You will also keep case files updated and escalate high risks or needs to management.

About you

This role is ideal for someone passionate about ending homelessness and supporting those in need to achieve stable accommodation. You should thrive in a person-centred environment with compassion and a non-judgmental attitude, understanding diverse life experiences and the need for extra support at times. We seek someone with genuine passion, purpose, and a desire to make a difference, challenge stigma, and help people rebuild their lives. You will have:

• Experience working with people from complex backgrounds or a good understanding of the sector
• Knowledge of housing and social needs of individuals with multiple and complex needs
• Knowledge of local community resources, including benefits and employment opportunities
• Ability to influence and negotiate positive outcomes
• Excellent interpersonal skills, both written and oral, with the ability to build effective relationships
• Proactive decision-making skills and a solution-focused approach
• Flexibility to adapt working patterns to meet service and participant needs

Please refer to the JDPS attached for more details on the vacancy and key criteria.

What we offer

• 25 days annual leave (full-time equivalent), increasing with service length
• Training and development opportunities, including courses and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice sessions with an external therapist to support mental health and wellbeing
• Eligibility for Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Being part of an organisation that values good care and support to improve lives
• Joining a mission-driven organisation that empowers marginalized people through partnerships and innovative solutions

We celebrate diverse backgrounds, perspectives, and experiences. Our staff Ambassadors often develop skills outside their daily roles, benefiting from this diversity.

SIG actively encourages applications from individuals with lived experience and diverse backgrounds, approaching issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing support and care across various settings in London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-managed services to make a difference and adhere to high standards and regulatory frameworks. Watch our Theory of Change video to see how we support people towards a brighter future. More details are available on our website.

ADDITIONAL INFORMATION

This job advert may close early due to ongoing application screening. We recommend applying promptly.

We conduct an enhanced DBS check; some roles may require further vetting. We welcome applicants from all backgrounds. For questions, contact us at [e-mail] or call 020 3668 9270.

Further information on policies, benefits, and privacy can be found on our website.

We cannot provide sponsorship; applicants must have full right to work in the UK prior to applying.