Housing Support Worker

TN United Kingdom; Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a compassionate Housing Support Worker to join their dedicated team. This role offers the chance to make a real difference in the lives of vulnerable individuals, providing essential support and guidance in a dynamic environment. You will be responsible for managing tenant relations, ensuring compliance with housing policies, and maintaining accurate records. With a focus on safety and well-being, you'll work closely with various agencies to facilitate support for tenants. If you are passionate about social work and have the skills to thrive in a challenging yet rewarding role, this opportunity could be the perfect fit for you.

Qualifications

• Experience working with vulnerable populations, including asylum seekers.
• Strong IT skills and ability to work unsupervised.

Responsibilities

• Let properties and assess admissions in accordance with policies.
• Maintain records and ensure tenant support for tenancy sustainability.
• Monitor tenant conditions and liaise with external agencies.

Skills

Experience with homeless people

Decision-making in unsupervised situations

Needs assessment

Networking and multi-agency approach

Knowledge of welfare rights

Knowledge of Homeless Act

Strong IT skills

Tools

Windows 10

Excel

Word

Job description

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Temp (with the potential of becoming permanent for the right candidate)

Salford, Manchester

Full time

Our client

Morgan Hunt is supporting a local not for profit organisation, who provide high quality supported housing for vulnerable people. They are looking to recruit a Housing Support Worker to join them on a temporary basis initially, with the potential to become permanent for the right person. Properties are situated close to Manchester City Centre and Salford Shopping City.

The role - Housing Support Worker

• Let properties in line with the organisations letting policy and procedure.
• Assess and process possible admissions to the accommodation and determine acceptance. In cases where information is present to indicate that persons should not be admitted, record the details accurately.
• Assess a prospective new tenant and advise them on the Assured Short-hold Tenancy agreement, tenant's handbook and other relevant Policies and Procedures.
• Record and undertake pre-admission inspections of properties and voids when and where appropriate.
• Ensure that all applicants receive appropriate help and advice to enable them to sustain a tenancy.
• Use the company's in-house IT system to maintain accurate records and to maintain corresponding written records accurately and in enough detail.
• Monitor, check and inspect tenant's flats and own rooms to ensure the tenant is maintaining a clean room and its contents remain undamaged, carry out room inspections on a regular basis.
• Maintain daily written records and reports concerning tenants including accurate files. Make a full verbal and when necessary written report to the staff taking over the duty.
• Ensure that harmonious relations are maintained in all dealings with tenants, their visitors, and other tenants within the property.
• Encourage and promote safety and security of their own dwellings.
• Monitor work practices to maintain the health, safety and welfare of colleagues, tenants, and visitors.
• Record any admissions, voids, incidents, or accidents which have occurred.
• Ensure that tenants receive personal mail.
• Ensure the tenants pay their weekly service charge accurately and in advance.
• Issue supplies of bedding, linen, hardware, crockery and cleaning materials to tenants and record issues to the required inventory.
• Liaise with other Housing Support Workers, Benefits Agency, Housing Benefit and outside agencies on behalf of tenants, e.g., Social Services, Health Visitors, G.P.
• Report repairs required, faulty equipment, breakages or damage - ensure access to the properties for maintenance and contractors.
• Take on, investigate, develop and resolve complaints casework including disputes, breaches of Assured Short-hold Tenancy agreement conditions and harassment using a broad range of interventions in line with the company's behaviour policies and procedures.

The candidate

• Experience of working with homeless people with a range of social problems including asylum seekers and refugees.
• Experience of working in unsupervised situations and the ability to make decisions.
• Experience of ascertaining and assessing the needs of individuals.
• Experience of networking and using a multi-agency approach.
• Knowledge of welfare rights and or housing benefit system.
• Knowledge of current, local and central government Homeless act.
• Strong IT skills i.e. Windows 10, Excel, Word.
• Current Enhanced DBS certificate.

Due to the nature of the role, a current driving license and access to a vehicle for work are a mandatory requirement of this role.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer; job suitability is assessed on merit in accordance with the skills, qualifications and abilities to perform the relevant duties required in a particular role.