Housing Support Worker

The Regenda Group; Rochdale; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

27 days after 3 yrs

8 bank holidays

Volunteer days 6

Pension 5%

Learn allowance £250

Enhanced parental pay

EAP & wellbeing

Learning opportunities

Loans for equipment

Travel season tickets

Monthly lottery

Job summary

Petrus, part of The Regenda Group, seeks a Housing Support Worker in Rochdale to provide a supportive service to service users. You will run regular sessions, empower users, and help them live independently within the community.

You will maintain records, support entitlement access, and pursue housing benefit claims while promoting engagement with colleagues and local organisations.

Qualifications

• Experience in a support role with ability to assess needs and plan effective support.
• Experience providing housing support is desirable but not essential.
• Strong written and verbal communication; record keeping and IT use.
• Good organisational skills; able to manage workloads and deadlines.
• Ability to manage risk and ensure procedures are followed.
• Capable of developing service user, volunteer and community involvement.

Responsibilities

• Provide regular support sessions to service users to meet their needs.
• Keep accurate case notes, support plans and financial records.
• Assist service users to access entitlements and submit housing benefit claims.

Skills

Experience in support role

Housing support

Strong communication

Organisational skills

Risk management

Group activities facilitation

Tools

IT systems

Social media platforms

Job description

• Full-time (37 hours), part-time and flexible working patterns available
• Based in Rochdale

• Annual salary of £29,504 (FTE)
• Permanent role
• Full-time (37 hours), part-time and flexible working patterns available
• Based in Rochdale

Proposed Interview Date: Monday 19th October 2026

The role

The purpose of the role as a Housing Support Worker is to provide a support service to our service users. You will carry out regular support sessions with service users, to ensure that their individual needs are being met. You will work to empower service users, actively engaging them with the community and helping them to support each other, to develop resilience, to live independently and to be an asset to the community.

You will ensure the efficient keeping of appropriate records including case notes, support plans, financial and administrative records. You will also ensure that service users access their full support entitlements, ensuring that housing benefit claims are submitted in a timely manner, and arrears and bad debts actively pursued.

The right fit

• You have experience working in a support role and have the ability to assess needs to plan and deliver effective, stimulating and dynamic support.
• Experience providing housing support (1 year is desirable but not essential).
• Strong communication skills both written and verbal – including record keeping, report writing, use of IT and social media platforms.
• Demonstratable organisational skills, manage workloads and meet deadlines.
• Able to manage risk appropriately and ensure that procedures are followed.
• You can develop service user, volunteer and community involvement, and work in an enabling way including facilitating group activities.

Who We Are

Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale and Oldham.

We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live.

Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What We Offer

Petrus really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which includes:

• A range of flexible working options.
• 25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• 5% Employers Contribution to the Pension Scheme.
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.