Housing Support Worker

CIH International Housing Group; Rochdale; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

6 volunteering days

5% Pension contribution

£250 learning allowance

Enhanced parental pay

Employee Assistance Programme

Learning and development opportunities

Interest free travel loans

Staff lottery

Job summary

Petrus is hiring a Housing Support Worker in Rochdale. The role focuses on delivering support services, empowering service users to live independently, and engaging them with the community. You will maintain case notes, support plans and admin records, and help secure housing benefit entitlements.

The position offers flexible patterns including full-time (37 hours), part-time and flexible working, with a focus on safeguarding and collaborative work across the team.

Qualifications

• Experience working in a support role and ability to assess needs to plan and deliver effective support.
• Experience providing housing support (1 year desirable).
• Strong written and verbal communication, including record keeping and report writing.
• Good IT literacy and ability to use social media platforms.
• Organisational skills to manage workloads and meet deadlines.
• Able to manage risk and ensure procedures are followed.
• Ability to involve service users, volunteers and the community and facilitate group activities.

Responsibilities

• Provide regular support sessions to service users and empower them to live independently.
• Keep accurate records, including case notes and support plans, and manage financial/admin records.
• Help service users access entitlements and submit housing benefit claims; pursue arrears where appropriate.

Job description

The Vacancy

• Annual salary of £29,504 (FTE)
• Permanent role
• Full-time (37 hours), part-time and flexible working patterns available
• Based in Rochdale

Proposed Interview Date: Monday 19th October 2026

The role

The purpose of the role as a Housing Support Worker is to provide a support service to our service users. You will carry out regular support sessions with service users, to ensure that their individual needs are being met. You will work to empower service users, actively engaging them with the community and helping them to support each other, to develop resilience, to live independently and to be an asset to the community.

You will ensure the efficient keeping of appropriate records including case notes, support plans, financial and administrative records. You will also ensure that service users access their full support entitlements, ensuring that housing benefit claims are submitted in a timely manner, and arrears and bad debts actively pursued.

The right fit

• You have experience working in a support role and have the ability to assess needs to plan and deliver effective, stimulating and dynamic support.
• Experience providing housing support (1 year is desirable but not essential).
• Strong communication skills both written and verbal - including record keeping, report writing, use of IT and social media platforms.
• Demonstratable organisational skills, manage workloads and meet deadlines.
• Able to manage risk appropriately and ensure that procedures are followed.
• You can develop service user, volunteer and community involvement, and work in an enabling way including facilitating group activities.

Who we are

Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale and Oldham.

We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live.

Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Petrus really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which includes:

• A range of flexible working options.
• 25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• 5% Employers Contribution to the Pension Scheme.
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

We regenerate places and create opportunities for people

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

The Company

Petrus provides residential and day support services to people who are homeless or in housing need. It offers a safe environment where people can develop their skills and independence to empower change.

People often find it difficult to know where to go and who to ask for help, and we try and make this as easy as possible.

We engage with individuals and start to build a relationship with them, which is key to building trust and facilitating positive choices.

We encourage individuals to access appropriate support and can refer them into housing.