Housing Support Worker

REFUGE; City Of London; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Career development

Staff benefits

Job Information Pack

Résumé du poste

Refuge in Warwickshire is recruiting a Housing Support Worker to provide practical and emotional support to survivors of domestic abuse and their children living in dispersed refuge accommodation.

The role involves managing emergency safe accommodation units across Warwickshire, ensuring Health and Safety compliance, coordinating move-on housing and taking part in an out-of-hours on-call rota. 37.5 hours per week with hybrid working between offices and dispersed accommodation.

Responsabilités

• Provide high quality practical and emotional support to survivors of domestic abuse and their children living in dispersed refuge accommodation across Warwickshire.
• Maintain Health and Safety and maintenance of emergency safe accommodation units in multiple properties across Warwickshire; manage furnishings, utilities, cleaning and replacements.
• Support survivors with accessing housing benefit and move-on accommodation; ensure accommodation meets Refuge standards and legal requirements; participate in an out-of-hours on-call rota.

Description du poste

Location

Warwickshire

Service/location/team

Warwickshire - Hybrid working between staff offices across Warwickshire, Dispersed Accommodation (mainly based in the North of Warwickshire and Rugby) and occasional home working

Salary

£26,701.36 per annum

Job Profile

Job Profile document

We are recruiting for a Housing Support Worker to join our team in Warwickshire

Role Overview

Job Title: Housing Support Worker

Location: Warwickshire - Hybrid working between staff offices across Warwickshire, Dispersed Accommodation (mainly based in the North of Warwickshire and Rugby) and occasional home working

Salary: £26,701.36 per annum

Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Housing Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire.

You will form a team that makes up the Warwickshire Dispersed Safe Accommodation service. This service provides emergency safe accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. Housing Support Workers will work closely with the Floating Support Workers and Child Support Workers (who provide the personal support to survivors of domestic abuse and their children) to ensure that the emergency accommodation and support meets the whole range of survivors’ needs.

The post holder will be responsible for the Health and Safety and maintenance of emergency safe accommodation units in multiple 1–3-bedroom properties across Warwickshire. This will include the practical set up and maintenance of home furnishings and utilities in each property and the management of the cleaning and replacements required between each use of the accommodation unit.

The post holder will provide support to survivors fleeing domestic abuse around accessing housing benefit for the dispersed accommodation and support survivors with exploring and accessing move on accommodation. You will also be responsible for ensuring that the properties will maintain Refuge’s accommodation standards and comply with all Health and Safety legislation and requirements

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 5 November 2026

Interview Date: 20 November 2026

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. For more information on our work, please visit www.refuge.org.uk.

Benefits

• Refuge offers a variety of exciting opportunities to learn, develop and grow in your career.
• We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff.
• More details of our benefits can be found in Job Information Pack.