Housing Support Officer: Secure Homes & Stable Futures

Langley Trust; Rochester; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension scheme, matched up to 8%

Health Cash Plan including discounts

Life Assurance up to 3x salary

Flexible benefits package

Job summary

Langley Trust in Rochester seeks a compassionate Housing Officer to support tenants with complex needs, including ex-offenders and those at risk of homelessness. This permanent, part-time role is 20 hours per week with a salary of £13,649 per year.

You will manage referrals, advise on welfare and tenancy rights, and ensure safety and compliance across properties while maintaining records in QLx. DBS check is required and a rewarding rewards package is offered.

Qualifications

• Compassionate and motivated to support vulnerable people, including ex-offenders and housing issues.
• Excellent communication and relationship-building skills; maintain confidentiality and liaise with clients and partner agencies.
• Resilient, adaptable, and organised; manage risk, respond to changing priorities, use IT systems well, and commit to training.

Responsibilities

• Manage referrals and lettings to support occupancy targets; conduct eligibility and risk assessments with partner agencies.
• Advise tenants on welfare, housing benefits, tenancy rights, and rent arrears; aid sustainment of tenancies.
• Ensure properties are safe, habitable, and compliant; arrange adaptations, repairs and equipment as needed.
• Maintain accurate tenant and health & safety records in QLx; handle feedback and reports; liaise with landlords and public bodies.

Skills

Compassionate

Communication

Relationship-building

Organised

Tools

QLx

Job description

Langley Trust in Rochester seeks a compassionate Housing Officer to support tenants with complex needs, including ex-offenders and those at risk of homelessness. This permanent, part-time role is 20 hours per week with a salary of £13,649 per year.

You will manage referrals, advise on welfare and tenancy rights, and ensure safety and compliance across properties while maintaining records in QLx. DBS check is required and a rewarding rewards package is offered.